Sales promotion claims
concept australia Updated Sep 10, 2026 1 min read mco-sls-prom-clms.md
OEMs create sales promotions and target them to specific criteria or customers. The dealers or channel partners extend these promotions to end customers and submit reimbursement claims to the OEM.
The sales promotion framework enables OEMs to publish and manage the promotional campaigns, and enables dealers to submit reimbursement claims. The dealer portal enables dealers to submit claims for reimbursement post product sales transactions. Sales promotion includes three main phases:
- Creation of sales promotion by the OEM.
- Creation of claim against the promotion by the dealer.
- Review and reimbursement for the claim by the OEM.
[Omitted image "salespromotion-claim-wf.png"] Alt text: Sales promotion workflow
What to explore next
To learn more about configuring and using sales promotion, see:
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--- title: Sales promotion claims description: OEMs create sales promotions and target them to specific criteria or customers. The dealers or channel partners extend these promotions to end customers and submit reimbursement claims to the OEM. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/mco-sls-prom-clms.html release: australia topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [MCO core, Explore, Manufacturing Commercial Operations] --- # Sales promotion claims OEMs create sales promotions and target them to specific criteria or customers. The dealers or channel partners extend these promotions to end customers and submit reimbursement claims to the OEM. The sales promotion framework enables OEMs to publish and manage the promotional campaigns, and enables dealers to submit reimbursement claims. The dealer portal enables dealers to submit claims for reimbursement post product sales transactions. Sales promotion includes three main phases: - Creation of sales promotion by the OEM. - Creation of claim against the promotion by the dealer. - Review and reimbursement for the claim by the OEM. \[Omitted image "salespromotion-claim-wf.png"\] Alt text: Sales promotion workflow ## What to explore next To learn more about configuring and using sales promotion, see: - [Sales promotion campaign data model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/sales-promotion-campaign-claims.md) - [Install Manufacturing Commercial Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/install-manufacturing-commercial-operations-core.md) - [Implement a sales promotion setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-sales-promotion-setup.md) - [Sales promotion for the dealer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-sales-promotion-dealer.md) - [Sales promotion](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-sales-promotion.md)
| title | Sales promotion claims |
| description | OEMs create sales promotions and target them to specific criteria or customers. The dealers or channel partners extend these promotions to end customers and submit reimbursement claims to the OEM. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/manufacturing/mco-sls-prom-clms.html |
| release | australia |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | MCO coreExploreManufacturing Commercial Operations |