Associating a task cause

---
title: Associating a task cause
description: Associate a cause to a RCA for the root cause analysis of the product non-conformance.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/mco-task-cause-associations.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Product non-conformance, Product non-conformance, MCO workspace, Use, Manufacturing Commercial Operations]
---

# Associating a task cause

Associate a cause to a RCA for the root cause analysis of the product non-conformance.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **Workspaces** > **CRM Workspace** > **List** > **Product Non Conformance Case** > **Root Cause Analysis Task** > **Task Cause Association**.

2.  Select **New**.

3.  On the Task Cause Association form, fill in the following fields.

<table id="table_avv_tz1_xhc"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Issue

</td><td>

Issue record number.

</td></tr><tr><td>

RCA

</td><td>

RCA record for which this task is being created.

</td></tr><tr><td>

Cause

</td><td>

Cause of the issue.

</td></tr><tr><td>

Type

</td><td>

Type of task cause.-   Possible
-   Probable
-   Root cause
-   Contributing factor


</td></tr></tbody>
</table>4.  Select **Save**.


**Parent Topic:**[Product non-conformance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-related-lists-product-non-conformance.md)