Repair claim

concept australia Updated Sep 10, 2026 1 min read mco-use-repair-claim.md

Raw file servicenow.com

The Agents workspace enables the OEMs to create, view, review, and approve the repair claims.

Tasks	Description
Create a repair claim manually	Create repair claim case.
View a repair claim case	View the required repair claim cases.
Reviewing and approving repair claims	Different types of approval.

Create a repair claim using playbook
Create a repair claim for the products under warranty or recall using the playbook experience.
Create a repair claim manually
Create a repair claim for the products under warranty or recall.
View a repair claim case
View the repair claim cases.
Reviewing and approving repair claims
Agents portal or workspace enables you to review and approve the claims submitted by a dealer.
Summarize fraudulent claim detection using agents
Automatically detect fraudulent claims by identifying duplicates, similar claim patterns, reused dealer images, mismatched or incomplete supporting documents, usage inconsistencies, and abnormal claim spikes.

Parent Topic:Using MCO workspace

36 lines · 2.7 KB Wrap lines

---
title: Repair claim
description: The Agents workspace enables the OEMs to create, view, review, and approve the repair claims.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/mco-use-repair-claim.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [MCO workspace, Use, Manufacturing Commercial Operations]
---

# Repair claim

The Agents workspace enables the OEMs to create, view, review, and approve the repair claims.

|Tasks|Description|
|-----|-----------|
|[Create a repair claim manually](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-create-repair-claim.md)|Create repair claim case.|
|[View a repair claim case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-view-repair-cc.md)|View the required repair claim cases.|
|[Reviewing and approving repair claims](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-approve-repair-claims.md)|Different types of approval.|

-   **[Create a repair claim using playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-create-rc-using-playbook.md)**  
Create a repair claim for the products under warranty or recall using the playbook experience.
-   **[Create a repair claim manually](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-create-repair-claim.md)**  
Create a repair claim for the products under warranty or recall.
-   **[View a repair claim case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-view-repair-cc.md)**  
View the repair claim cases.
-   **[Reviewing and approving repair claims](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-approve-repair-claims.md)**  
Agents portal or workspace enables you to review and approve the claims submitted by a dealer.
-   **[Summarize fraudulent claim detection using agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-summarize-fraudulent-claim-detection.md)**  
Automatically detect fraudulent claims by identifying duplicates, similar claim patterns, reused dealer images, mismatched or incomplete supporting documents, usage inconsistencies, and abnormal claim spikes.

**Parent Topic:**[Using MCO workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-agent-management.md)