Importing impacted assets

task australia Updated Sep 10, 2026 1 min read mco_importing_impacted_assets.md

Raw file servicenow.com

Recall campaign management enables you to import the impacted assets.

Before you begin

Role required: sn_rcl_claim_mgmt.recall_manager

Procedure

Navigate to Workspaces > CRM Workspace > Lists > Recall Management > My Campaigns.
Choose the recall campaign record where you want to import the affected asset.
Select Import Impacted Assets.
On the form, fill in the fields.

Fields	Description
Import set table	Select Existing table. Choose sn_rcl_claim_mgmt_impacted_asset_import table from the option.
Source of the import	Select the source of import from the option:- File Data source

Fields

Description

Import set table

Select Existing table. Choose sn_rcl_claim_mgmt_impacted_asset_import table from the option.

Source of the import

Select the source of import from the option:- File

Data source

5. Select **File**.

Select Choose file.
Choose Import Impacted Assets Template.

The template consists of Serial number and Recall campaign number.

Serial numbers help manufacturers and dealers identify products, track assets, handle claims, and manage recalls or promotions throughout a product's life-cycle. For a vehicle, VIN (Vehicle Identification number) will be its serial number.

If the install base item or the asset record is missing, the import process throws an error for that serial number.
Select Open.
Select Submit.

The impacted assets data is uploaded.
Select Run Transform.

Note: Transform job should be run. If it isn’t set to run automatically, perform manually.
Select Transform.
Select Transform History, to view logs.

Parent Topic:Create a campaign

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---
title: Importing impacted assets
description: Recall campaign management enables you to import the impacted assets.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/mco\_importing\_impacted\_assets.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Create a campaign, Recall management, MCO workspace, Use, Manufacturing Commercial Operations]
---

# Importing impacted assets

Recall campaign management enables you to import the impacted assets.

## Before you begin

Role required: sn\_rcl\_claim\_mgmt.recall\_manager

## Procedure

1.  Navigate to **Workspaces** &gt; **CRM Workspace** &gt; **Lists** &gt; **Recall Management** &gt; **My Campaigns**.

2.  Choose the recall campaign record where you want to import the affected asset.

3.  Select **Import Impacted Assets**.

4.  On the form, fill in the fields.

<table id="table_ick_kgj_wfc"><thead><tr><th>

Fields

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Import set table

</td><td>

Select Existing table. Choose sn\_rcl\_claim\_mgmt\_impacted\_asset\_import table from the option.

</td></tr><tr><td>

Source of the import

</td><td>

Select the source of import from the option:-   File
-   Data source


</td></tr></tbody>
</table>5.  Select **File**.

6.  Select **Choose file**.

7.  Choose Import Impacted Assets Template.

    The template consists of Serial number and Recall campaign number.

    Serial numbers help manufacturers and dealers identify products, track assets, handle claims, and manage recalls or promotions throughout a product's life-cycle. For a vehicle, VIN \(Vehicle Identification number\) will be its serial number.

    If the install base item or the asset record is missing, the import process throws an error for that serial number.

8.  Select **Open**.

9.  Select **Submit**.

    The impacted assets data is uploaded.

10. Select **Run Transform**.

    **Note:** Transform job should be run. If it isn’t set to run automatically, perform manually.

11. Select **Transform**.

12. Select **Transform History**, to view logs.


**Parent Topic:**[Create a campaign](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/mco-rc-my-campaigns.md)