Recall campaign data model
concept australia Updated Sep 10, 2026 1 min read recall-claims.md
The recall campaign framework enables you to initiate the reimbursement claim request from the OEM for the recalled products.
A recall is a measure taken by the manufactures when they identify a safety issue or defect with the product. The recall process launched by the manufacturers or OEM involves the following tasks:
- Identify an issue
- Develop a fix
- Recall planning and preparation (Phase Rollout)
- Recall execution
- Recall claim (Reimbursement for the dealers)
Note: Only Recall Planning and Preparation and Recall Claim are supported.
A recall is initiated when a particular defect impacts a significant number of products. The following diagram shows the entities and their relationships within the recall claims application.
[Omitted image "Data-model-recall-campaign.png"] Alt text: Decorative
- Recall campaign tables
The recall claim feature adds and modifies database tables in Manufacturing Commercial Operations for recall campaign management.
Parent Topic:Data model
36 lines · 1.7 KB
--- title: Recall campaign data model description: The recall campaign framework enables you to initiate the reimbursement claim request from the OEM for the recalled products. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/manufacturing/recall-claims.html release: australia topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Data model, Reference, Manufacturing Commercial Operations] --- # Recall campaign data model The recall campaign framework enables you to initiate the reimbursement claim request from the OEM for the recalled products. A recall is a measure taken by the manufactures when they identify a safety issue or defect with the product. The recall process launched by the manufacturers or OEM involves the following tasks: - Identify an issue - Develop a fix - Recall planning and preparation \(Phase Rollout\) - Recall execution - Recall claim \(Reimbursement for the dealers\) **Note:** Only Recall Planning and Preparation and Recall Claim are supported. A recall is initiated when a particular defect impacts a significant number of products. The following diagram shows the entities and their relationships within the recall claims application. \[Omitted image "Data-model-recall-campaign.png"\] Alt text: Decorative - **[Recall campaign tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/recall-claims-table.md)** The recall claim feature adds and modifies database tables in Manufacturing Commercial Operations for recall campaign management. **Parent Topic:**[Data model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/data-model.md)
| title | Recall campaign data model |
| description | The recall campaign framework enables you to initiate the reimbursement claim request from the OEM for the recalled products. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/manufacturing/recall-claims.html |
| release | australia |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Data modelReferenceManufacturing Commercial Operations |