Repair claim form · SN Doc Reader

The repair claim form enables you to enter the warranty and recall claim details.

Field	Description
Warranty
Note: Fields under the Warranty section are displayed when you select the Warranty claim option type under Add claim jobs.
Pre-auth case line	Displays the repair pre-authorization case lines previously created for the selected repair on this claim case. Only approved and partially approved pre-authorization cases are listed. Note: When you select a pre-authorization from the list, the causal parts and miscellaneous details are automatically populated.
Causal part	Part number of the product that is repaired.
Repair action	Repair action type. Options are:- Repair Replacement Software update
Issue description	Name of the product that has the issue.
Repair details	Short description of the repair details.
Recall
Note: Fields under the Recall section are displayed when you select the Recall claim option.
Recall campaign	Recall campaign.
Corrective action	Corrective action that is taken to resolve the issue.
Casual part	Part number. This field is auto-populated from the chosen corrective action.
Remedy type	Remedy procedures to resolve the issues mentioned as part of Recall Campaign Record. This field is auto-populated.
Repair details	Short description of the repair details. This field is auto-populated from the details available on the corrective action but can be modified by the service agent.
Parts
Part number	Part number that is repaired, replaced, or upgraded.
Causal part replacement	Causal part replacement is enabled only if you select repair action as replacement or if remedy type contains replacement for recall claim job.
Quantity	Quantity of assets that are repaired. Unit of measure includes:- Case Pack Carton Kit Each Bundle Box
Base amount	Base amount of the part. It is without tax.
Tax rate	Tax rate.
Claimed amount	Claimed amount. This amount is calculated based on the base amount, quantity, and tax rate.For example: `base amount * quantity + tax rate`.
Labor
Labor code	Labor code.
Duration	Time required to repair or replace the part or product. Unit of measure includes:- Year Hours Month Days
Base amount	Base amount of the labor work performed. It is without tax.
Tax rate	Tax rate.
Claimed amount	Claimed amount.This amount is calculated based on the base amount, quantity, and tax rate. For example: `base amount * quantity + tax rate`.
External services
Description	Details of the external services taken for the repair or replacement of the part.
Base amount	Base amount of the external service taken. It is without tax.
Tax rate	The tax rate.
Claimed amount	Claimed amount. This amount is calculated based on the base amount, quantity, and tax rate. For example: `base amount * quantity + tax rate`.
Miscellaneous
Miscellaneous	Details of the miscellaneous services.
Base amount	Base amount for any miscellaneous services.
Tax rate	Tax rate.
Claimed amount	Claimed amount. This amount is calculated based on the base amount, quantity, and tax rate. For example: `base amount * quantity + tax rate`.
Claimed job amount	Total amount claimed for this job. It includes:- Parts claimed amount Labor claimed amount External services claimed amount Miscellaneous claimed amount
Attachments	Attachments that support your claims.

**Parent Topic:**[Repair form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/manufacturing/repair-form.md)

Related topics

Submit a repair claim for warranty

title	Repair claim form
description	The repair claim form enables you to enter the warranty and recall claim details.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/manufacturing/repair-claim-form.html
release	australia
topic_type	reference
last_updated	2026-09-10
reading_time_minutes	2
breadcrumb	Repair formReferenceManufacturing Commercial Operations