Repair claims tables

reference australia Updated Sep 10, 2026 1 min read repair-claims-tables.md
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The repair claim tables store data for repair claim requests, expenses, and case details in Manufacturing Commercial Operations.

Repair claim feature

The repair claim feature adds or modifies the existing tables:

  • Expense Line [fm_expense_line]
  • Case [sn_customerservice_case]
  • Case Line [sn_case_line]

The repair claim feature adds the following tables.

Label

Description

Repair Claim Case[sn_repair_claim_mgmt_case]

Stores the details of the repair claim request submitted for reimbursement.

Repair Claim Case Line[sn_repair_claim_mgmt_case_line]

Stores the repair claim job level details of the customers.

Repair Case Line Charge[sn_repair_claim_mgmt_case_line_charge]

Stores the specific line item that holds the detailed expenses involved for the repair.

Expense Line[fm_expense_line]

Stores the expense information for the approved or partially approved claim jobs.

Claim Case[sn_claim_cmn_case]

Stores the input provided by the dealer to the manufacturer when the claim request is raised. This information is retrieved from the Promotion input table.

Claim Case Line[sn_claim_cmn_case_line]

Stores the job level details for the claim

Case Line[sn_case_line]

Stores the case line item records that are created for parent cases.

Claim Case Line Charge[sn_claim_cmn_case_line_charge]

Stores the charges incurred for each repair job.

To learn more about the Case and Case Line, see [Case Lines and Workflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/csm-case-mgmt-case-lines.md).

Parent Topic:Repair claims data model

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