Otto AI agents for mobile

---
title: Otto AI agents for mobile
description: Learn how Otto AI agents can be integrated into Virtual Agent on your mobile app to help your organization improve live agent productivity by using AI agents to perform tasks.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/mobile/agentic-ai-mobile-va.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [Now Assist, generative AI, Otto]
breadcrumb: [Otto in Virtual Agent, Exploring Otto, ServiceNow Otto for Mobile, Mobile Platform]
---

# Otto AI agents for mobile

Learn how Otto AI agents can be integrated into Virtual Agent on your mobile app to help your organization improve live agent productivity by using AI agents to perform tasks.

AI agents simulate human-like intelligence to handle various tasks ranging from automated responses to complex problem solving. For additional information including configuration, see [AI Agent Studio \(legacy\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/na-ai-agents.md).

\[Omitted image "na-va-ai-agents.png"\] Alt text: Otto generating a resolution plan for a record

The AI agents and Virtual Agent integration is available on mobile. Mobile supports any AI agents workflows from AI Agent Studio that are enabled for Virtual Agent. This includes skills such as the laptop ordering assistant, assistance with new employee access requests, and the solving requests on your behalf.