Mobile resolution notes generation

---
title: Mobile resolution notes generation
description: Use ServiceNow Otto on mobile devices to generate resolution notes that summarize work orders.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/mobile/ai-case-summarization.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [Now Assist, generative AI, Otto]
breadcrumb: [Exploring Otto, ServiceNow Otto for Mobile, Mobile Platform]
---

# Mobile resolution notes generation

Use ServiceNow Otto® on mobile devices to generate resolution notes that summarize work orders.

Agents can save time and improve their productivity by enabling Otto to generate resolution notes, rather than manually entering them in their work order records. Agents can edit the notes before they submit them and save them to the work order record.

This feature is only available with select BU plugins and is currently available with .

This example shows a work order where Otto generated the closure notes about a printer replacement. Agents can edit or delete generated notes before submitting the resolution notes. For more information, see [AI Admin Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/platform-now-assist-landing.md).

\[Omitted image "resolution-notes.png"\] Alt text: Banner explaining that the displayed closure notes were created with Otto.