Block users from downloading or sharing attachments

---
title: Block users from downloading or sharing attachments
description: Set the glide.sg.block\_mobile\_attachments\_sharing system property to true to hide the sharing button in the mobile app native viewer.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/mobile/block-users-download-shar-attach.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [System properties, Before implementation, Configuration detail, Configuring the Mobile Platform, Mobile Platform]
---

# Block users from downloading or sharing attachments

Set the **glide.sg.block\_mobile\_attachments\_sharing** system property to `true` to hide the sharing button in the mobile app native viewer.

## Before you begin

Role required: admin

## About this task

When **glide.sg.block\_mobile\_attachments\_sharing** system property is set to `false`, users can download or share attachments by tapping the share button on their device screens:

\[Omitted image "share-button-displayed.png"\] Alt text: Mobile app with share button displaying

When **glide.sg.block\_mobile\_attachments\_sharing** system property is set to `true`, the share button on users' device screens isn't displayed. In this case, users can't download or share attachments:

\[Omitted image "no-share-button-displayed.png"\] Alt text: Mobile app without the share button

## Procedure

1.  Type `sys_properties.list` in the Application Navigator.

2.  Open the record for **glide.sg.block\_mobile\_attachments\_sharing**.

3.  In the form match the following values:

<table id="table_imb_bjr_jfc"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Name

</td><td>

**glide.sg.block\_mobile\_attachments\_sharing**

</td></tr><tr><td>

Type

</td><td>

**true \| false**

</td></tr><tr><td>

Value

</td><td>

Enter one of the following values:

 -   Enter `true` to turn off the share button in mobile app screens.
-   Enter `false` to display the share button in mobile app screens.


</td></tr></tbody>
</table>4.  Right-click the banner at the top of the **glide.sg.block\_mobile\_attachments\_sharing** form and select **Save**.


**Parent Topic:**[Mobile system property configurations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/mobile/additional-mobile-configuration.md)