Configure a basic allowed mobile app list

task australia Updated Sep 10, 2026 1 min read config-basic-allow-mobile-app-list.md

As an admin, configure a system property that contains a list of mobile apps that can log in to ServiceNow instances.

Before you begin

Role required: admin

About this task

To support your organization's authentication policies, you can configure a list of mobile apps that can log in to instances. When a mobile app that is not granted access attempts to log in to your instance, a message appears. This message informs users that their app cannot access the instance.

Procedure

Navigate to All > sys_properties.list.
Make sure you are in the global application scope.

To check if you are in the global application scope, select the globe icon ([Omitted image "globe-icon.png"] Alt text: Globe icon.) in the banner. The application scope that you are in is displayed.

If you aren't in the global application scope, then select Application Scope > Global.
Select New.
In the Name field, enter glide.sg.allowed_mobile_apps.

Enter this name exactly with no extra characters. This field is also case-sensitive, so enter the name with all lower-case characters.
In the Application field, make sure the field is set to Global.
In the Type field, select string.
In the Value field, enter a comma-separated list of the iOS Bundle IDs and of the Android Package Names for the apps that can log in to your instance.

The following example shows a configuration that only allows end users with the Intune Now Mobile app to log in to the instance. All other apps are restricted and unable to log in.
Text
```
com.servicenow.intune.requestor,com.servicenow.requestor.mam.intune
```
For a list of iOS Bundle IDs and Android Package IDs, see Bundle and Package IDs for ServiceNow mobile apps.
Select Submit.

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---
title: Configure a basic allowed mobile app list
description: As an admin, configure a system property that contains a list of mobile apps that can log in to ServiceNow instances.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/mobile/config-basic-allow-mobile-app-list.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Control app use, Configuring the Mobile Platform, Mobile Platform]
---

# Configure a basic allowed mobile app list

As an admin, configure a system property that contains a list of mobile apps that can log in to ServiceNow instances.

## Before you begin

Role required: admin

## About this task

## Procedure

1. Navigate to **All** &gt; **sys\_properties.list**.

2. Make sure you are in the global application scope.

To check if you are in the global application scope, select the globe icon \(\[Omitted image "globe-icon.png"\] Alt text: Globe icon.\) in the banner. The application scope that you are in is displayed.

If you aren't in the global application scope, then select **Application Scope** &gt; **Global**.

3. Select **New**.

4. In the **Name** field, enter `glide.sg.allowed_mobile_apps`.

Enter this name exactly with no extra characters. This field is also case-sensitive, so enter the name with all lower-case characters.

5. In the **Application** field, make sure the field is set to **Global**.

6. In the **Type** field, select **string**.

7. In the **Value** field, enter a comma-separated list of the iOS Bundle IDs and of the Android Package Names for the apps that can log in to your instance.

The following example shows a configuration that only allows end users with the Intune Now Mobile app to log in to the instance. All other apps are restricted and unable to log in.

```
com.servicenow.intune.requestor,com.servicenow.requestor.mam.intune
```

For a list of iOS Bundle IDs and Android Package IDs, see [Bundle and Package IDs for ServiceNow mobile apps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/mobile/sg-mobile-package-ids.md).

8. Select **Submit**.