Configure a push notification message

task australia Updated Sep 10, 2026 1 min read configure-push-notification-message.md

Configure the message displayed to users when they receive their push notification.

Before you begin

To create a push notification message, you must first configure the push notification message content. For more information, see Configure push notification message content.

Role required: admin

Procedure

Navigate to All > System Notification > Push > Push Messages.
Click New.
In the Push Message form, fill in the following fields:

Field	Description
Name	The string value for this record. Note: This name is not visible in the notification, it is only a reference for use during configuration.
Push app	References the mobile app you want to send a notification to.- Use ServiceNow mobile Application for Mobile Agent. Use ServiceNow Request Application for Now Mobile app.
Push message	References the push message content record.
Table	Table selector to choose the table the message originates from. For example, if you want to send notifications when new incidents are created, select the Incident [incident] table.
Message	The string value used as the message. This field can contain a simple string, but also supports displaying field values from the source table.Note: To use a field value, wrap the desired column name with `${}`, such as "Change `${number}` has been assigned to you."

4. Click **Submit** to create the record.

Result

You configured a push notification message and paired it with a push notification message content record.

What to do next

To complete the notification, an event is required to determine when the push notification is sent and who receives it. For more information, see Configure a push notification event.

Parent Topic:Mobile push notification components

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---
title: Configure a push notification message
description: Configure the message displayed to users when they receive their push notification.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/mobile/configure-push-notification-message.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Components, Push notifications, Before implementation, Configuration detail, Configuring the Mobile Platform, Mobile Platform]
---

# Configure a push notification message

Configure the message displayed to users when they receive their push notification.

## Before you begin

To create a push notification message, you must first configure the push notification message content. For more information, see [Configure push notification message content](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/mobile/config-push-notification-message-content.md).

Role required: admin

## Procedure

1.  Navigate to **All** &gt; **System Notification** &gt; **Push** &gt; **Push Messages**.

2.  Click **New**.

3.  In the Push Message form, fill in the following fields:

<table id="table_nqf_pwh_wpb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Name

</td><td>

The string value for this record. **Note:** This name is not visible in the notification, it is only a reference for use during configuration.

</td></tr><tr><td>

Push app

</td><td>

References the mobile app you want to send a notification to.-   Use ServiceNow mobile Application for Mobile Agent.
-   Use ServiceNow Request Application for Now Mobile app.


</td></tr><tr><td>

Push message

</td><td>

References the push message content record.

</td></tr><tr><td>

Table

</td><td>

Table selector to choose the table the message originates from. For example, if you want to send notifications when new incidents are created, select the Incident \[incident\] table.

</td></tr><tr><td>

Message

</td><td>

The string value used as the message. This field can contain a simple string, but also supports displaying field values from the source table.**Note:**

To use a field value, wrap the desired column name with `${}`, such as "Change `${number}` has been assigned to you."

</td></tr></tbody>
</table>4.  Click **Submit** to create the record.


## Result

You configured a push notification message and paired it with a push notification message content record.

## What to do next

To complete the notification, an event is required to determine when the push notification is sent and who receives it. For more information, see [Configure a push notification event](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/mobile/configure-push-notification-event.md).

**Parent Topic:**[Mobile push notification components](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/mobile/configure-mobile-push-notifications.md)