Configuring a prominent action button

task australia Updated Sep 10, 2026 1 min read configuring-prominent-action-button.md

Raw file servicenow.com

Configure a prominent action button for quick access to Now Assist.

Before you begin

Role required: admin

Note: You can only have one prominent action button per app type.

Procedure

Navigate to All > sys_sg_button_instance.list.
Select New to create a new button instance.

Complete the following fields.

Field	Description
Name	The name of the button.
Description	Additional information about the button.
Parent	The button's app type.
Application	The application in which your button resides. This field is auto-populated.
Parent table	Table where the button gets its data. Select the Mobile app config [sys_sg_native_client] table.
Function	Function used by this button instance.
Label	Label that displays for the button.
Location	The place where the button will reside. Select Prominent Action.
Icon	Icon used to represent your button.
Order	The order in which the button appears on the screen compared to other buttons.
Active	Select whether the button is active or not.

Configure a badge count by navigating to the sys_sg_badge_count table and setting your Location to Prominent Action Button.
Select Submit to save your button.

Parent Topic:Configuring Otto for Mobile

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---
title: Configuring a prominent action button
description: Configure a prominent action button for quick access to Now Assist.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/mobile/configuring-prominent-action-button.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring Otto, ServiceNow Otto for Mobile, Mobile Platform]
---

# Configuring a prominent action button

Configure a prominent action button for quick access to Now Assist.

## Before you begin

Role required: admin

**Note:** You can only have one prominent action button per app type.

## Procedure

1.  Navigate to **All** &gt; **sys\_sg\_button\_instance.list**.

2.  Select **New** to create a new button instance.

3.  Complete the following fields.

    |Field|Description|
    |-----|-----------|
    |**Name**|The name of the button.|
    |**Description**|Additional information about the button.|
    |**Parent**|The button's app type.|
    |**Application**|The application in which your button resides. This field is auto-populated.|
    |**Parent table**|Table where the button gets its data. Select the **Mobile app config \[sys\_sg\_native\_client\]** table.|
    |**Function**|Function used by this button instance.|
    |**Label**|Label that displays for the button.|
    |**Location**|The place where the button will reside. Select **Prominent Action**.|
    |**Icon**|Icon used to represent your button.|
    |**Order**|The order in which the button appears on the screen compared to other buttons.|
    |**Active**|Select whether the button is active or not.|

4.  Configure a badge count by navigating to the **sys\_sg\_badge\_count** table and setting your **Location** to **Prominent Action Button**.

5.  Select **Submit** to save your button.


**Parent Topic:**[Configuring Otto for Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/mobile/configuring-now-assist-mobile.md)