Create appearance templates for cards for a mobile campaign

task australia Updated Sep 10, 2026 1 min read mobile-campaign-card-type.md
Raw file servicenow.com

Create item card templates that contain information about the appearance of each type of card displayed in a mobile campaign.

Before you begin

Role required: admin

About this task

When creating cards, you need to assign an item view. Item views provide information about a card's appearance. Therefore, for each card style you want to use, you need a create a separate item view even if the card type is the same. For example, if you want some image cards to have light text on a dark background and other image cards to have dark text on a light background, you would need to create a separate item view for each of those styles.

Procedure

  1. In the web-based UI, enter sys_sg_item_view.list in the filter navigator to open a list of item views.

  2. Click New.

  3. On the form, fill in the fields.

Field

Description

Name

Name of the item view.Note: For easy identification, include the card type (image, text, or video) in the name.

Short Description

Optional additional details.

Item view JSON

The configuration code you created for the card type. For more information, see Configure the details for the appearance of cards for a mobile campaign.

Table

The Employee Center table [sn_cd_content_mobile], which contains the content of the cards.

Dependency fields

Dependency fields taken from data entered in the Item view JSON field.

UI Styles

UI styles to apply to text cards. For information about how to configure the font color and background color for text cards, see Mobile UI styles.

4. Click **Submit**.

Result

After creating item views for each card style, you need to build and link components to display your mobile campaign. For more information, see Configure mobile campaign components.

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