Force local login in mobile apps
task australia Updated Sep 10, 2026 1 min read mobile-force-local-login.md
Configure the force local login option to provide local login experience on mobile apps even when the instance is configured with Single Sign On (SSO) configuration. You can configure this feature independently on any available ServiceNow® app.
Before you begin
Role required: admin
Procedure
-
Navigate to All > System Mobile > Mobile Branding > Mobile App Configs.
-
Open the record for the mobile app where you want to force local logins.
-
Enable the Force Local Login field.
-
Click Update.
Result
The selected mobile app routes your users to the local login authentication page. The app will default to the authentication method defined on your instance if this field is disabled.
Parent Topic:Mobile authentication
38 lines · 1.5 KB
--- title: Force local login in mobile apps description: Configure the force local login option to provide local login experience on mobile apps even when the instance is configured with Single Sign On \(SSO\) configuration. You can configure this feature independently on any available ServiceNow app. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/mobile/mobile-force-local-login.html release: australia topic_type: task last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Mobile authentication, Configuring the Mobile Platform, Mobile Platform] --- # Force local login in mobile apps Configure the force local login option to provide local login experience on mobile apps even when the instance is configured with Single Sign On \(SSO\) configuration. You can configure this feature independently on any available ServiceNow® app. ## Before you begin Role required: admin ## Procedure 1. Navigate to **All** > **System Mobile** > **Mobile Branding** > **Mobile App Configs**. 2. Open the record for the mobile app where you want to force local logins. 3. Enable the **Force Local Login** field. 4. Click **Update**. ## Result The selected mobile app routes your users to the local login authentication page. The app will default to the authentication method defined on your instance if this field is disabled. **Parent Topic:**[Mobile authentication](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/mobile/mobile-authentication.md)
| title | Force local login in mobile apps |
| description | Configure the force local login option to provide local login experience on mobile apps even when the instance is configured with Single Sign On \(SSO\) configuration. You can configure this feature independently on any available ServiceNow app. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/mobile/mobile-force-local-login.html |
| release | australia |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Mobile authenticationConfiguring the Mobile PlatformMobile Platform |