Tested devices and supported versions for ServiceNow mobile apps
reference australia Updated Sep 10, 2026 3 min read mobile-supported-devices.md
Use the following information to verify that your mobile devices and operating systems are ready to use ServiceNow mobile apps.
Operating system version support
ServiceNow supports the latest two versions of Apple iOS, and the latest four versions of Google Android. ServiceNow reserves the right to further re-evaluate support based on OS capabilities and the product development roadmap.
Supported operating system and instance versions
Use this table to find the minimum iOS and Android versions necessary to use ServiceNow mobile apps.
| ServiceNow mobile app version | Minimum iOS version | Minimum Android version | Maximum Instance version | Minimum Instance version |
|---|---|---|---|---|
| 12.x - 12.4 | iOS 13 | 7.0 Nougat | Rome | Madrid |
| 12.5 + | iOS 13 | 8.0 Oreo | Rome | Madrid |
| 13.0 | iOS 13 | 8.0 Oreo | San Diego | Madrid |
| 13.1 - 13.x | iOS 14 | 8.0 Oreo | San Diego | Madrid |
| 14.x | iOS 14 | 8.0 Oreo | Tokyo | Madrid |
| 15.0 - 15.2 | iOS 14 | 8.0 Oreo | Utah | Madrid |
| 15.3 - 15.5 | iOS 14 | 9.0 Pie | Utah | Madrid |
| 15.6 | iOS 15 | 9.0 Pie | Utah | Madrid |
| 16.x | iOS 15 | 9.0 Pie | Vancouver | Madrid |
| 17.x | iOS 16 | 10.0 Quince Tart | Washington DC | Rome |
| 18.0 - 18.3 | iOS 16 | 10.0 Quince Tart | Xanadu | Rome |
| 18.4 + | iOS 17 | 10.0 Quince Tart | Xanadu | Rome |
| 19.x | iOS 17 | 11.0 Red Velvet Cake | Yokohama | Utah |
| 20.0 - 20.3 | iOS 18 | 11.0 Red Velvet Cake | Zurich | Utah |
| 20.4 + | iOS 18 | 12.0 Snow Cone | Zurich | Utah |
| 21.x | iOS 18 | 12.0 Snow Cone | Australia | Utah |
| 22.x | iOS 18 | 12.0 Snow Cone | Brazil | Utah |
Note:
The latest mobile apps are backward compatible and can be connected to any instance version. However, the mobile apps are not forward compatible. For example, the 8.x client should only be used in New York and earlier instances. Avoid experience issues or crashes by following these maximum instance version guidelines.
Beginning with ServiceNow® mobile app version 20.4.0, the ServiceNow platform no longer supports the Intel® x86 and Intel® x86_64 architectures for Android devices.
Mobile tested devices
ServiceNow® mobile apps have been officially tested on the following devices, although additional devices might work as well. ServiceNow® mobile apps require the Madrid release of ServiceNow or later.
|
Operating system |
Tested devices |
|---|---|
|
Apple ® iPhone ® |
|
|
Apple ® iPad ® |
|
|
Android ™ |
Important:
|
|
Apple Vision Pro™ |
A beta version of the ServiceNow Mobile Agent (version 17.5) is available on the Apple Vision Pro App Store. For more information, contact your ServiceNow representative. |
168 lines · 4.9 KB
--- title: Tested devices and supported versions for ServiceNow mobile apps description: Use the following information to verify that your mobile devices and operating systems are ready to use ServiceNow mobile apps. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/mobile/mobile-supported-devices.html release: australia topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 3 breadcrumb: [Configuring the Mobile Platform, Mobile Platform] --- # Tested devices and supported versions for ServiceNow mobile apps Use the following information to verify that your mobile devices and operating systems are ready to use ServiceNow mobile apps. ## Operating system version support ServiceNow supports the latest two versions of Apple iOS, and the latest four versions of Google Android. ServiceNow reserves the right to further re-evaluate support based on OS capabilities and the product development roadmap. ## Supported operating system and instance versions Use this table to find the minimum iOS and Android versions necessary to use ServiceNow mobile apps. |ServiceNow mobile app version|Minimum iOS version|Minimum Android version|Maximum Instance version|Minimum Instance version| |-----------------------------|-------------------|-----------------------|------------------------|------------------------| |12.x - 12.4|iOS 13|7.0 Nougat|Rome|Madrid| |12.5 +|iOS 13|8.0 Oreo|Rome|Madrid| |13.0|iOS 13|8.0 Oreo|San Diego|Madrid| |13.1 - 13.x|iOS 14|8.0 Oreo|San Diego|Madrid| |14.x|iOS 14|8.0 Oreo|Tokyo|Madrid| |15.0 - 15.2|iOS 14|8.0 Oreo|Utah|Madrid| |15.3 - 15.5|iOS 14|9.0 Pie|Utah|Madrid| |15.6|iOS 15|9.0 Pie|Utah|Madrid| |16.x|iOS 15|9.0 Pie|Vancouver|Madrid| |17.x|iOS 16|10.0 Quince Tart|Washington DC|Rome| |18.0 - 18.3|iOS 16|10.0 Quince Tart|Xanadu|Rome| |18.4 +|iOS 17|10.0 Quince Tart|Xanadu|Rome| |19.x|iOS 17|11.0 Red Velvet Cake|Yokohama|Utah| |20.0 - 20.3|iOS 18|11.0 Red Velvet Cake|Zurich|Utah| |20.4 +|iOS 18|12.0 Snow Cone|Zurich|Utah| |21.x|iOS 18|12.0 Snow Cone|Australia|Utah| |22.x|iOS 18|12.0 Snow Cone|Brazil|Utah| **Note:** The latest mobile apps are backward compatible and can be connected to any instance version. However, the mobile apps are not forward compatible. For example, the 8.x client should only be used in New York and earlier instances. Avoid experience issues or crashes by following these maximum instance version guidelines. Beginning with ServiceNow® mobile app version 20.4.0, the ServiceNow platform no longer supports the Intel® x86 and Intel® x86\_64 architectures for Android devices. ## Mobile tested devices ServiceNow® mobile apps have been officially tested on the following devices, although additional devices might work as well. ServiceNow® mobile apps require the Madrid release of ServiceNow or later. <table id="table_kfw_1bh_3gb"><thead><tr><th> Operating system </th><th> Tested devices </th></tr></thead><tbody><tr><td> Apple ® iPhone ® </td><td> - iPhone Air - iPhone 11 - iPhone 11 Pro - iPhone 11 Pro Max - iPhone 12 - iPhone 12 Pro - iPhone 12 Pro Max - iPhone 13 Pro - iPhone 13 Pro Max - iPhone SE - iPhone 14 - iPhone 14 Pro - iPhone 14 Pro Max - iPhone 14 Plus - iPhone 15 Pro - iPhone 15 Pro Max - iPhone 16 Pro - iPhone 16 Pro Max - iPhone 17 - iPhone 17e - iPhone 17 Pro - iPhone 17 Pro Max </td></tr><tr><td> Apple ® iPad ® </td><td> - iPad - iPad mini \(5th gen\) - iPad Pro \(2nd gen\) - iPad Pro \(4nd gen\) - iPad Mini 5 - iPad Air 10.5 \(3rd Generation\) - iPad 7.9" \(5th Generation\) - iPad 9.7" - iPad 10.2" - iPad Pro 11" \(2nd Generation\) - iPad Pro 12.9" \(4th Generation\) - iPad \(11th gen, A16\) - iPad Air \(M4, 8th gen\) - iPad Pro 13" \(M4\) - iPad Pro 11" \(M5\) - iPad Pro 13" \(M5\) </td></tr><tr><td> Android ™ </td><td> - OnePlus 8 Pro - Samsung S10 and S10+ - Samsung S20 and S20+ - Samsung S20 Ultra 5G - Samsung Galaxy S21 / S21+ / S21 Ultra - Samsung Galaxy S22 / S22+ / S22 Ultra - Samsung Galaxy S23 / S23+ / S23 Ultra - Samsung Galaxy S24 / S24+ / S24 Ultra - Samsung Galaxy S25 / S25+ / S25 Ultra - Samsung Galaxy S26 / S26+ / S26 Ultra - Samsung Galaxy Z Flip - Google Pixel 4 - Google Pixel 4 XL - Google Pixel 5 - Google Pixel 6 - Google Pixel 6 Pro - Google Pixel 7 - Google Pixel 7 Pro - Pixel 8 - Pixel 8 Pro - Pixel 8a - Pixel 9 - Pixel 9a - Pixel 9 Pro - Pixel 9 Pro XL - Pixel 10 - Pixel 10a - Pixel 10 Pro - Pixel 10 Pro XL - Zebra TC51 - Zebra TC22 - Zebra TC22R **Important:** - Android tablet is not officially tested. - The minimum recommended RAM for Android devices is 8GB. </td></tr><tr><td> Apple Vision Pro™ </td><td> A beta version of the ServiceNow Mobile Agent \(version 17.5\) is available on the [Apple Vision Pro App Store](https://apps.apple.com/us/vision). For more information, contact your ServiceNow representative. </td></tr></tbody> </table>
| title | Tested devices and supported versions for ServiceNow mobile apps |
| description | Use the following information to verify that your mobile devices and operating systems are ready to use ServiceNow mobile apps. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/mobile/mobile-supported-devices.html |
| release | australia |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 3 |
| breadcrumb | Configuring the Mobile PlatformMobile Platform |