Write with Otto

concept australia Updated Sep 10, 2026 1 min read now-assist-context-menu-mobile.md

Write with Otto enables generative-AI powered text generation and editing assistance natively in your mobile app.

Use content editing prompts such as Elaborate and Shorten to enhance or condense your writing. The recommendations provided by Write with Otto can assist in composing emails, finalizing drafts, and offering template suggestions. This functionality aids in refining and optimizing your writing process.

[Omitted image "na-context-menu.png"] Alt text: otto context menu options for a set of resolution notes

Prompt name	Description
Shorten	Shorten the word count of the selected text to make it more concise.
Elaborate	Lengthen the word count of the selected text to add more detail.
Change tone	Personalize the selected text to reflect your desired voice. Select from Sympathetic, Formal, or Casual tones.

Write with Otto is supported on mobile input form screens for Otto skills such as task summarization. For more, see Mobile resolution notes generation.

Keywords Now Assistgenerative AI

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---
title: Write with Otto
description: Write with Otto enables generative-AI powered text generation and editing assistance natively in your mobile app.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/mobile/now-assist-context-menu-mobile.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [Now Assist, generative AI]
breadcrumb: [Exploring Otto, ServiceNow Otto for Mobile, Mobile Platform]
---

# Write with Otto

Write with Otto enables generative-AI powered text generation and editing assistance natively in your mobile app.

Use content editing prompts such as Elaborate and Shorten to enhance or condense your writing. The recommendations provided by Write with Otto can assist in composing emails, finalizing drafts, and offering template suggestions. This functionality aids in refining and optimizing your writing process.

\[Omitted image "na-context-menu.png"\] Alt text: otto context menu options for a set of resolution notes

|Prompt name|Description|
|-----------|-----------|
|Shorten|Shorten the word count of the selected text to make it more concise.|
|Elaborate|Lengthen the word count of the selected text to add more detail.|
|Change tone|Personalize the selected text to reflect your desired voice. Select from Sympathetic, Formal, or Casual tones.|

Write with Otto is supported on mobile input form screens for Otto skills such as task summarization. For more, see [Mobile resolution notes generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/mobile/ai-case-summarization.md).