ServiceNow Otto in the Virtual Agent mobile client

concept australia Updated Sep 10, 2026 1 min read now-assist-mobile-va.md

Use ServiceNow Otto® in Native Mobile Virtual Agent to deliver more direct, relevant, and conversational responses to questions using generative AI. Virtual Agent also enables you to provide feedback on AI-generated responses.

[Omitted image "na-mobile-va.png"] Alt text: Otto for mobile virtual agent example responses

ServiceNow Otto in Virtual Agent uses large language models (LLM)s and generative AI to improve deflection rates and make it easier for users to find relevant information. To learn more about what ServiceNow Otto in Virtual Agent can do, see Exploring ServiceNow Otto for Virtual Agent.

To give feedback on the answers provided by Otto, you can long press on a generated response to copy the message text or to mark the response as either helpful or unhelpful.

Use the guided setup to set up ServiceNow Otto in Virtual Agent quickly and easily. For more information, see Configure assistants overview. Virtual Agent must also be enabled for Mobile. For more information, see Enable Virtual Agent for mobile applications.

Keywords Now Assistgenerative AIVirtual AgentOtto

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---
title: ServiceNow Otto in the Virtual Agent mobile client
description: Use ServiceNow Otto in Native Mobile Virtual Agent to deliver more direct, relevant, and conversational responses to questions using generative AI. Virtual Agent also enables you to provide feedback on AI-generated responses.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/mobile/now-assist-mobile-va.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [Now Assist, generative AI, Virtual Agent, Otto]
breadcrumb: [Exploring Otto, ServiceNow Otto for Mobile, Mobile Platform]
---

# ServiceNow Otto in the Virtual Agent mobile client

\[Omitted image "na-mobile-va.png"\] Alt text: Otto for mobile virtual agent example responses

ServiceNow Otto in Virtual Agent uses large language models \(LLM\)s and generative AI to improve deflection rates and make it easier for users to find relevant information. To learn more about what ServiceNow Otto in Virtual Agent can do, see [Exploring ServiceNow Otto for Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/exploring-now-assist-va.md).

To give feedback on the answers provided by Otto, you can long press on a generated response to copy the message text or to mark the response as either helpful or unhelpful.

Use the guided setup to set up ServiceNow Otto in Virtual Agent quickly and easily. For more information, see [Configure assistants overview](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/configure-now-assist-va.md). Virtual Agent must also be enabled for Mobile. For more information, see [Enable Virtual Agent for mobile applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/mobile/sg-mobile-virtual-agent.md).