Enable Virtual Agent for mobile applications

task australia Updated Sep 10, 2026 1 min read sg-mobile-virtual-agent.md

Give your users the ability to chat with a virtual agent through a ServiceNow mobile application.

Before you begin

Role required: admin

To include virtual agent functionality in your mobile applications, you first must activate and configure Virtual Agent. For details on this process see Planning and configuring Virtual Agent.

Procedure

Navigate to All > System Mobile > Mobile App Builder.

The Mobile App Builder
Search for the application scope you are working in and then select the name of the application scope.

The Mobile App Builder
Select the Functions category, and then select New.
In the Name field, enter the name of the data parameter.

You can have multiple parameters with the same name, so choose a name that you can distinguish easily.
From the Type list, select Chat Launcher.
In the Context field, select Global.
Select Save.
Navigate to the Screens category on the Mobile App Builder home screen and select the launcher screen where you want to add your Virtual Agent quick action or select New and choose New launcher to create a new launcher screen.
In the Quick action function instance field, select the function created in the previous steps.
Select Save.

Parent Topic:Configure a contextual link to Virtual Agent

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---
title: Enable Virtual Agent for mobile applications
description: Give your users the ability to chat with a virtual agent through a ServiceNow mobile application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/mobile/sg-mobile-virtual-agent.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure a contextual link to Virtual Agent, Action functions, Mobile functions, Mobile app components, Building mobile apps, Mobile Platform]
---

# Enable Virtual Agent for mobile applications

Give your users the ability to chat with a virtual agent through a ServiceNow mobile application.

## Before you begin

Role required: admin

To include virtual agent functionality in your mobile applications, you first must activate and configure Virtual Agent. For details on this process see [Planning and configuring Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/configure-virtual-agent.md).

## Procedure

1. Navigate to **All** &gt; **System Mobile** &gt; **Mobile App Builder**.

The Mobile App Builder

2. Search for the application scope you are working in and then select the name of the application scope.

The Mobile App Builder

3. Select the **Functions** category, and then select **New**.

4. In the **Name** field, enter the name of the data parameter.

You can have multiple parameters with the same name, so choose a name that you can distinguish easily.

5. From the **Type** list, select **Chat Launcher**.

6. In the **Context** field, select **Global**.

7. Select **Save**.

8. Navigate to the **Screens** category on the Mobile App Builder home screen and select the launcher screen where you want to add your Virtual Agent quick action or select **New** and choose **New launcher** to create a new launcher screen.

9. In the **Quick action function** instance field, select the function created in the previous steps.

10. Select **Save**.

**Parent Topic:**[Configure a contextual link to Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/mobile/sg-av-context-action.md)