Siri shortcuts

concept australia Updated Sep 10, 2026 1 min read siri-shortcuts.md

Raw file servicenow.com

Configure Siri shortcuts to give your users quick access to common app functions app using their iOS devices.

By default, your iOS users can use the following pre-configured shortcuts in the Now Mobile app:

Open a chat window (see below note)
Browser items and services
Open my tasks
Open my requests
Search in the ServiceNow instance (see below note)

Note:

To open a chat window in the Mobile Agent app, users can access Agent Chat if the following conditions are met:
- The Agent Chat plugin (com.glide.interaction.awa) must be installed on your instance. For details on configuration, see Set up Agent Chat.
- The mobile app must have a chat launcher quick action enabled. For details on enabling chat launcher, see Enable Live Agent in the Now Mobile app.
To search in the ServiceNow instance, the following conditions must be met:
- The instance must have global search set up. For details on configuration, see Global search for mobile.
- The global search must be configured on the first tab in the mobile app.

For details about configuring a Siri shortcut on your instance, see Configure a Siri shortcut.

Configure a Siri shortcut
Change the destination screen of your Siri shortcuts to direct your users to a different screen than the default.

Parent Topic:Considerations before implementation

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---
title: Siri shortcuts
description: Configure Siri shortcuts to give your users quick access to common app functions app using their iOS devices.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/mobile/siri-shortcuts.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Before implementation, Configuration detail, Configuring the Mobile Platform, Mobile Platform]
---

# Siri shortcuts

Configure Siri shortcuts to give your users quick access to common app functions app using their iOS devices.

By default, your iOS users can use the following pre-configured shortcuts in the Now Mobile app:

-   Open a chat window \(see below note\)
-   Browser items and services
-   Open my tasks
-   Open my requests
-   Search in the ServiceNow instance \(see below note\)

**Note:**

-   To open a chat window in the Mobile Agent app, users can access Agent Chat if the following conditions are met:
    -   The Agent Chat plugin \(com.glide.interaction.awa\) must be installed on your instance. For details on configuration, see [Set up Agent Chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/ac-configure-agent-chat.md).
    -   The mobile app must have a chat launcher quick action enabled. For details on enabling chat launcher, see [Enable Live Agent in the Now Mobile app](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/va-in-me.md).
-   To search in the ServiceNow instance, the following conditions must be met:
    -   The instance must have global search set up. For details on configuration, see [Global search for mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/mobile/mobile-search-config.md).
    -   The global search must be configured on the first tab in the mobile app.

For details about configuring a Siri shortcut on your instance, see [Configure a Siri shortcut](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/mobile/config-siri-shortcuts-2.md).

-   **[Configure a Siri shortcut](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/mobile/config-siri-shortcuts-2.md)**  
Change the destination screen of your Siri shortcuts to direct your users to a different screen than the default.

**Parent Topic:**[Considerations before implementation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/mobile/imp-considerations.md)