Configure offline caching upon writeback actions

task australia Updated Sep 10, 2026 1 min read trigger-offline-cache-download.md

Trigger offline cache download is an optional button attribute (sys_sg_button_atribute_name) that will generate an offline cache after a successful completion of the assigned writeback action.

Before you begin

Role required: mobile_admin, admin

Procedure

Navigate to All > System Mobile > Mobile App Builder.

The Mobile App Builder opens in a new browser tab and displays the application scope selection screen.
Search for the application scope you are working in and then select the name of the application scope.

The Mobile App Builder categories home screen displays.
Select Functions from the menu and then select the function to which you want to add this behavior.
Verify that the Type field is set to Action item.
In the Button attributes section, select an existing button attribute record or select New to create one.
In the Button attribute form, complete the following fields.

Field	Description
Button	Select the action that will trigger the offline cache download. Only buttons with their Type set to Action item can be associated with this attribute.
Name	The attribute name. Select trigger_offline_cache_download.
Value	Enter one of the following values:- Enter `true` to enable the offline cache download. Enter `false` to disable the offline cache download. Leave the value empty to use the default value. Note: By default, the Trigger offline cache download value is empty.

Field

Description

Button

Select the action that will trigger the offline cache download. Only buttons with their Type set to Action item can be associated with this attribute.

Name

The attribute name. Select trigger_offline_cache_download.

Value

Enter one of the following values:- Enter true to enable the offline cache download.

Enter false to disable the offline cache download.
Leave the value empty to use the default value. Note: By default, the Trigger offline cache download value is empty.

7. Select **Save**.

Parent Topic:Cache updates triggered by user actions

80 lines · 2.6 KB Wrap lines

---
title: Configure offline caching upon writeback actions
description: Trigger offline cache download is an optional button attribute \(sys\_sg\_button\_atribute\_name\) that will generate an offline cache after a successful completion of the assigned writeback action.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/mobile/trigger-offline-cache-download.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [User-triggered cache updates, Configure offline cache to devices, Offline mode setup options, Offline mode, Before implementation, Configuration detail, Configuring the Mobile Platform, Mobile Platform]
---

# Configure offline caching upon writeback actions

**Trigger offline cache download** is an optional button attribute \(**sys\_sg\_button\_atribute\_name**\) that will generate an offline cache after a successful completion of the assigned writeback action.

## Before you begin

Role required: mobile\_admin, admin

## Procedure

1.  Navigate to **All** &gt; **System Mobile** &gt; **Mobile App Builder**.

    The Mobile App Builder opens in a new browser tab and displays the application scope selection screen.

2.  Search for the application scope you are working in and then select the name of the application scope.

    The Mobile App Builder categories home screen displays.

3.  Select **Functions** from the menu and then select the function to which you want to add this behavior.

4.  Verify that the **Type** field is set to **Action item**.

5.  In the **Button attributes** section, select an existing button attribute record or select **New** to create one.

6.  In the Button attribute form, complete the following fields.

<table id="table_gmp_dvn_2yb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Button

</td><td>

Select the action that will trigger the offline cache download. Only buttons with their **Type** set to **Action item** can be associated with this attribute.

</td></tr><tr><td>

Name

</td><td>

The attribute name. Select **trigger\_offline\_cache\_download**.

</td></tr><tr><td>

Value

</td><td>

Enter one of the following values:-   Enter `true` to enable the offline cache download.
-   Enter `false` to disable the offline cache download.
-   Leave the value empty to use the default value.
**Note:** By default, the **Trigger offline cache download** value is empty.

</td></tr></tbody>
</table>7.  Select **Save**.


**Parent Topic:**[Cache updates triggered by user actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/mobile/cache-update-user-action.md)