Platform Analytics overview
Provides a role-specific, quick direct view of the Dashboards, Data Visualizations, Indicators, Filters, and Scheduled exports from the Platform Analytics library. Also provides a direct link to the Usage Insights page for the Platform Analytics library.
To find Platform Analytics Overview, navigate to All > Platform Analytics > Analytics Overview.
User roles applicable for Platform Analytics overview
Users with the following roles can access/create artifacts on the Platform Analytics overview page:
| Role | Dashboards | Data visualizations | Filters | Scheduled export | Indicators |
|---|---|---|---|---|---|
| platform_analytics_admin | Access enabled | Access enabled | Access enabled | Access enabled | Access enabled |
| pa-admin | Access enabled | Access enabled | Access enabled | Access enabled | Access enabled |
| dashboard_admin | Access enabled | Access enabled | Access enabled | Access enabled | No access |
| viz_admin | Access enabled | Access enabled | Access enabled | Access enabled | No access |
| par_scheduler | Access enabled | Access enabled | No access | Access enabled | No access |
| report_admin | Access enabled | Access enabled | Access enabled | Access enabled | No access |
| Users with all roles | Access enabled | Access enabled | Access enabled | Access enabled | Access enabled |
Platform Analytics library navigation
Library pages like this one include a navigation pane that provides access to the other libraries and the Usage Insights page. Use it to navigate between the libraries without interrupting your workflow.
[Omitted image "overview-left-nav-admin.png"] Alt text: Left navigation pane in PA library for analytics admin users
Note: Users with non-admin roles (roles other than analytics admin category) can only access Dashboards, Data Visualizations, and Indicators in the left navigation pane. For more information on role-based access and enabled actions, see Platform Analytics roles.
[Omitted image "overview-left-nav-non-admin.png"] Alt text: Left navigation pane in PA library for users with non-admin roles
Platform Analytics overview elements
[Omitted image "analytics-overview-admin.png"] Alt text: Platform analytics overview page for analytics admin users
[Omitted image "analytics-overview-non-admin.png"] Alt text: Platform analytics overview page for users with non-admin roles
The following table shows the elements that users can view in the Analytics Overview page. Refer to the numbered call-outs in the screenshots and their descriptions in the table.
|
No |
Field (or) Element Name |
Type |
Description |
|---|---|---|---|
|
1 |
|
Button (with drop-down options) |
Note: This option is enabled only if the Performance analytics - premium (com.snc.pa.premium) plugin is installed. |
|
2 |
Search |
Search bar |
Type name and search for any platform analytics artifact such as dashboard, data visualization, filter, or indicator across multiple libraries. The Search option uses AI search functionality if enabled in the instance. Otherwise, it uses Zing search functionality. |
|
3 |
Data Collection Metrics for classic indicators |
Single score filter |
Consists of single score visualizations for the following data collection filters:- Latest data collection jobs with errors
Note: Users with pa_admin, pa_data_collector, and pa_power_user roles can view the single score visualizations related to job logs. Users with dashboard_admin role can only view the single score visualizations related to dashboards. Users with platform_analytics_admin can view all the single score visualizations on this overview. Users with the viz_admin or reports_admin roles don't see any of the single score visualizations on this overview. |
|
4 |
Usage and performance metrics |
Single score filter |
This section has three visualizations:- Usage of recently created dashboards Note: This time series visualization shows the usage of dashboards created by the logged in user with the platform_analytics_admin role.
Note: The visualization Usage of recently created dashboards requires Usage Insights to be enabled for your instance and corresponding Usage Insights data. Only users with the platform_analytics_admin role can see this visualization. |
|
5 |
Quick access |
List |
Note: You can see Dashboards, Data Visualizations, and Indicators (only in the Active state) from both Core UI and Next Experience libraries listed in the same table. |
--- title: Platform Analytics overview description: Provides a role-specific, quick direct view of the Dashboards, Data Visualizations, Indicators, Filters, and Scheduled exports from the Platform Analytics library. Also provides a direct link to the Usage Insights page for the Platform Analytics library. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/now-intelligence/analytics-center.html release: australia topic_type: concept last_updated: "2026-10-05" reading_time_minutes: 3 breadcrumb: [Platform Analytics experience, Platform Analytics] --- # Platform Analytics overview Provides a role-specific, quick direct view of the Dashboards, Data Visualizations, Indicators, Filters, and Scheduled exports from the Platform Analytics library. Also provides a direct link to the Usage Insights page for the Platform Analytics library. To find Platform Analytics Overview, navigate to **All** > **Platform Analytics** > **Analytics Overview**. ## User roles applicable for Platform Analytics overview Users with the following roles can access/create artifacts on the Platform Analytics overview page: |Role|Dashboards|Data visualizations|Filters|Scheduled export|Indicators| |----|----------|-------------------|-------|----------------|----------| |platform\_analytics\_admin|Access enabled|Access enabled|Access enabled|Access enabled|Access enabled| |pa-admin|Access enabled|Access enabled|Access enabled|Access enabled|Access enabled| |dashboard\_admin|Access enabled|Access enabled|Access enabled|Access enabled|No access| |viz\_admin|Access enabled|Access enabled|Access enabled|Access enabled|No access| |par\_scheduler|Access enabled|Access enabled|No access|Access enabled|No access| |report\_admin|Access enabled|Access enabled|Access enabled|Access enabled|No access| |Users with all roles|Access enabled|Access enabled|Access enabled|Access enabled|Access enabled| ## Platform Analytics library navigation Library pages like this one include a navigation pane that provides access to the other libraries and the Usage Insights page. Use it to navigate between the libraries without interrupting your workflow. \[Omitted image "overview-left-nav-admin.png"\] Alt text: Left navigation pane in PA library for analytics admin users **Note:** Users with non-admin roles \(roles other than analytics admin category\) can only access Dashboards, Data Visualizations, and Indicators in the left navigation pane. For more information on role-based access and enabled actions, see [Platform Analytics roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/platform-analytics-roles.md). \[Omitted image "overview-left-nav-non-admin.png"\] Alt text: Left navigation pane in PA library for users with non-admin roles ## Platform Analytics overview elements \[Omitted image "analytics-overview-admin.png"\] Alt text: Platform analytics overview page for analytics admin users \[Omitted image "analytics-overview-non-admin.png"\] Alt text: Platform analytics overview page for users with non-admin roles The following table shows the elements that users can view in the Analytics Overview page. Refer to the numbered call-outs in the screenshots and their descriptions in the table. <table id="table_avg_rs2_yhc"><thead><tr><th> No </th><th> Field \(or\) Element Name </th><th> Type </th><th> Description </th></tr></thead><tbody><tr><td> 1 </td><td> - **Create Dashboard** - **Create Data Visualization** - **Create Filter** - **Create Scheduled Export** - **Create Indicator** </td><td> Button \(with drop-down options\) </td><td> - Creates dashboard using Inline editor or Technical editor. - Creates data visualization using Visualization designer. - Creates filter. - Creates new scheduled export. - Creates indicator. **Note:** This option is enabled only if the Performance analytics - premium \(com.snc.pa.premium\) plugin is installed. </td></tr><tr><td> 2 </td><td> **Search** </td><td> Search bar </td><td> Type name and search for any platform analytics artifact such as dashboard, data visualization, filter, or indicator across multiple libraries. The **Search** option uses AI search functionality if enabled in the instance. Otherwise, it uses Zing search functionality. </td></tr><tr><td> 3 </td><td> Data Collection Metrics for classic indicators </td><td> Single score filter </td><td> Consists of single score visualizations for the following data collection filters:- Latest data collection jobs with errors - Latest data collection jobs with warnings - Latest data collection jobs running over 1 hour **Note:** Users with pa\_admin, pa\_data\_collector, and pa\_power\_user roles can view the single score visualizations related to job logs. Users with dashboard\_admin role can only view the single score visualizations related to dashboards. Users with platform\_analytics\_admin can view all the single score visualizations on this overview. Users with the viz\_admin or reports\_admin roles don't see any of the single score visualizations on this overview. </td></tr><tr><td> 4 </td><td> Usage and performance metrics </td><td> Single score filter </td><td> This section has three visualizations:- Usage of recently created dashboards **Note:** This time series visualization shows the usage of dashboards created by the logged in user with the platform\_analytics\_admin role. - Dashboards with load time less than 5 secs \(Single score visible to the dashboard\_admin user - this user can select the visualization to view the underlying list.\) - Dashboards with load time greater than 5 secs \(Single score visible to the dashboard\_admin user - this user can select the visualization to view the underlying list.\) **Note:** The visualization **Usage of recently created dashboards** requires Usage Insights to be enabled for your instance and corresponding Usage Insights data. Only users with the platform\_analytics\_admin role can see this visualization. </td></tr><tr><td> 5 </td><td> Quick access </td><td> List </td><td> - Bookmarked: This tab lists the bookmarked Dashboards, Data Visualizations, and Indicators from the Usage Insights library. - Created by me: This tab lists the Dashboards, Data Visualizations, and Indicators you created in the Usage Insights library. - Certified: This tab lists the certified Dashboards, Data Visualizations, and Indicators from the Usage Insights library. **Note:** You can see Dashboards, Data Visualizations, and Indicators \(only in the Active state\) from both Core UI and Next Experience libraries listed in the same table. </td></tr></tbody> </table>
| title | Platform Analytics overview |
| description | Provides a role-specific, quick direct view of the Dashboards, Data Visualizations, Indicators, Filters, and Scheduled exports from the Platform Analytics library. Also provides a direct link to the Usage Insights page for the Platform Analytics library. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/now-intelligence/analytics-center.html |
| release | australia |
| topic_type | concept |
| last_updated | 2026-10-05 |
| reading_time_minutes | 3 |
| breadcrumb | Platform Analytics experiencePlatform Analytics |