Chief Customer Operations Officer Dashboard data visualizations

---
title: Chief Customer Operations Officer Dashboard data visualizations
description: Use these data visualizations to get high-level and detailed views of how information is used in your organization.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/now-intelligence/cco-db-dvs.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Chief Customer Operations Officer \(CCO\) Dashboard, Executive dashboard overview, Platform Analytics]
---

# Chief Customer Operations Officer Dashboard data visualizations

Use these data visualizations to get high-level and detailed views of how information is used in your organization.

## Outcome tab

|Column|Visualization|Visualization Type|Data Source|
|------|-------------|------------------|-----------|
|Sentiment|cSAT|s.s.|CSAT|
|Sentiment|Satisfied Customers|s.s.|Number of satisfied customers \(CSAT\) - CCO|
|Sentiment|cSAT Trend|Line|cSAT Trend|
|Sentiment|cSAT by Business Unit|v.b.|CSAT by Business Unit|
|Proactive|Proactive major cases|s.s.|PCSO: Number of Proactive reported cases promoted to major|
|Proactive|Customers impacted|s.s.|PCSO: Number of Affected Install Base Items|
|Proactive|Proactive cases|Line|Proactive cases|
|Proactive|Top Impacted Customers|Line|Top Impacted Customers|
|Self Service|Success Rate|s.s.|Self-Service: Success Rate|
|Self Service|Successful Engagements|s.s.|Self-Service: Successful Engagements|
|Self Service|Success Rate Trend|Line|Self-Service: Success Rate|
|Self Service|Successful Engagements Trends|Line|Self-Service: Successful Engagements|
|Service Health|SLA Attainment|s.s.|% of closed cases with breached SLAs|
|Service Health|Mean time to resolve|s.s.|Average resolution time of cases|
|Service Health|SLA Attainment Trend|v.b.|SLA Attainment Trend|
|Service Health|Open Cases by Age bucket|h.b.|Average age of open cases|
|Spotlight|Cases in Spotlight|s.s.|Cases in Spotlight|
|Spotlight|Unassigned spotlight cases|s.s.|Cases in Spotlight - unassigned|
|Spotlight|Spotlight Cases Trend|Line|Unassigned Spotlight cases trend|

## Operations tab

|Column|Visualization|Visualization Type|Data Source|
|------|-------------|------------------|-----------|
|Throughput|Cases Closed|s.s.|Number of Closed Cases|
|Throughput|First contact resolution|s.s.|\# of Cases Resolved on First Contact|
|Throughput|Cases closed - by channel|v.b.|Number of Closed Cases|
|Throughput|Cases closed - by product|h.b.|Number of Closed Cases|
|Availability|Outages|s.s.|PCSO: Number of outages|
|Availability|Affected customers|s.s.|PCSO: Number of Impacted Customers|
|Availability|Outages Trend|Line|Outages Trend|
|Availability|Outage types|h.b.|PCSO: Number of outages|
|Risk|Accounts at risk|s.s.|Get Accounts in Risk - headline|
|Risk|Products at risk|s.s.|Get Products in Risk - headline|
|Risk|Accounts at risk - Trend|Line|Accounts at risk - Trend|
|Risk|Products at risk - Trend|Line|Products at risk - Trend|
|Performance|Age of open cases|s.s.|Average age of open cases|
|Performance|Average reassignments|s.s.|Average re-assignment of open cases|
|Performance|Cases age trend|Line|Trend of average age of open cases|
|Performance|Reassignment trend|Line|Trend of Average re-assignment of open cases|