Chief Risk Officer Dashboard pillars

---
title: Chief Risk Officer Dashboard pillars
description: Organizing insights into these five pillars promotes CRO focus on delivering value quickly, improving productivity and optimizing risks.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/now-intelligence/cro-dashboard-tab.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Chief Risk Officer \(CRO\) Dashboard, Executive dashboard overview, Platform Analytics]
---

# Chief Risk Officer Dashboard pillars

Organizing insights into these five pillars promotes CRO focus on delivering value quickly, improving productivity and optimizing risks.

The strategic pillars of the CRO dashboard show metrics related to Enterprise Risks and Issues, Internal Audits, Compliance, and BCM Governance.

<table id="table_yds_3cy_mgc"><thead><tr><th>

Pillar

</th><th>

Focus Area

</th><th>

Metrics

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Enterprise Risks

</td><td>

High-level enterprise risks

</td><td>

-   Entities at high risk
-   Net loss\(YTD\)
-   Risks by Impact
-   Active Risks by categories

</td><td>

Real-time view of enterprise risk posture, severity distribution, and loss trends.

</td></tr><tr><td>

Enterprise Issues

</td><td>

Open issues in the enterprise

</td><td>

-   All Open Issues
-   Unassigned issues
-   Open Issues by age
-   Issues resolved

</td><td>

Tracks issue backlog, ownership gaps, and resolution velocity across the enterprise.

</td></tr><tr><td>

Internal Audits

</td><td>

Rigor and tracking in the audit process

</td><td>

-   Open audit issues
-   Failed controls
-   Open Audit issues
-   Failed controls trend

</td><td>

Measures audit workload, control failures, and remediation trends.

</td></tr><tr><td>

Compliance

</td><td>

Compliance with documentation and policy

</td><td>

-   Document Compliance \(%\)
-   Policy Compliance \(%\)
-   Compliant Documents
-   Compliant policies

</td><td>

Monitors compliance maturity and documentation readiness across frameworks.

</td></tr><tr><td>

BCM Governance

</td><td>

Governance of business continuity management

</td><td>

-   Global crisis events
-   Global emergency response events
-   Plan Status
-   Tests completed

</td><td>

Evaluates resilience, continuity plans, crisis response, and test execution.

</td></tr></tbody>
</table>\[Omitted image "cro-db-tab.png"\] Alt text: The dashboard visualizes enterprise risks, issues, internal audits, compliance status, and business continuity governance metrics.

## CRO Dashboard overview

This dashboard is for the Chief Risk Officer and others who require real-time insights into governance, risk, and compliance.

-   **Purpose**

    The CRO Dashboard acts as a centralized command center for enterprise-wide risk governance, compliance oversight, business continuity readiness, and audit integrity.

    It consolidates indicators such as risk impact, open issues, failed controls, compliance scores, and crisis response events, enabling senior leaders to assess:

    -   Enterprise-wide risk exposure and trends
    -   Audit and control effectiveness
    -   Policy and regulatory compliance maturity
    -   Business continuity preparedness and crisis handling performance
    -   Ownership, aging, and clearance of enterprise issues
    This enables proactive decision-making, faster remediation, and stronger governance maturity.

-   **Target audience**

    The CRO Dashboard is designed for executive leadership and governance stakeholders who need visibility into enterprise-wide risk posture, regulatory compliance, audit rigor, and continuity readiness.

-   **Primary Stakeholders**
    -   Chief Risk Officer \(CRO\)
    -   Chief Customer Operations Officer \(CCO\)
    -   Internal Audit Leadership
    -   Enterprise Risk and Governance Teams
    -   Business Continuity and Crisis Management Teams
    -   Executive Reviewers and Board Members