Configure insights for SPM demands in the Process Mining dashboard

---
title: Configure insights for SPM demands in the Process Mining dashboard
description: Configure rule definitions for demands to discover insights in the Summary and insights page.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/now-intelligence/process-mining/configure-insights-for-spm.html
release: australia
product: Process Mining
classification: process-mining
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [SPM, Automatic content pack delivery, Activate content packs, Activate, Process Mining, Platform Analytics]
---

# Configure insights for SPM demands in the Process Mining dashboard

Configure rule definitions for demands to discover insights in the Summary and insights page.

## Before you begin

**Important:** This feature is included with the Process Mining SPM content pack, which is delivered automatically when SPM is installed on your instance. For more information, see [Automatic delivery of content packs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/process-mining/process-mining-content-pack-delivery.md).

Role required: sn\_process\_mining\_power\_user

## Procedure

1.  Navigate to **All** > **Process Mining** > **Process Configurations**.

2.  [Configure the desired finding definitions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/process-mining/view-business-findings.md).

    The insights filters available for a demand by default are defined in the following table:

<table><tbody><tr><td rowspan="2">

Finding Definitions

</td><td>

Demands that have been approved without being qualified

</td></tr><tr><td>

Demands that have been moved to the next stage without being approved

</td></tr><tr><td>

Automated Finding Definitions

</td><td>

Rework

</td></tr></tbody>
</table>    When the finding rules are updated, you can view that in the Insights section in the dashboard.

3.  On the Summary and insights page, for the selected insight:

    -   To perform process analysis, select **Process Analysis**. You can view the Process Mining map with the applied filters.
    -   To perform cluster analysis, select **Cluster Analysis**. Select **View cluster** to view the results. For more information, see [View a cluster analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/process-mining/cluster-analysis.md).

**Parent Topic:**[Content pack for SPM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/process-mining/integration-with-spm.md)