Working with process inefficiency highlights using AI

---
title: Working with process inefficiency highlights using AI
description: To work effectively with process inefficiency highlights using AI, you must activate the process inefficiency highlights skill and configure improvement opportunities for the process table and the project.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/now-intelligence/process-mining/highlights.html
release: australia
product: Process Mining
classification: process-mining
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, ServiceNow Otto for Process Mining, Use, Process Mining, Platform Analytics]
---

# Working with process inefficiency highlights using AI

To work effectively with process inefficiency highlights using AI, you must activate the process inefficiency highlights skill and configure improvement opportunities for the process table and the project.

This section covers the following topics:

-   **[Activate Process Inefficiency Highlights skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/process-mining/activate-highlight-skills.md)**  
Activate the Process Inefficiency Highlights skill to be able to use ServiceNow Otto for Process Mining to generate highlights for improvement opportunities.
-   **[Configuring improvement opportunities in Process Mining](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/process-mining/configure-highlights.md)**  
Configure improvement opportunities for a process table so that any project that is based on the process table has improvement opportunities configured. You must configure improvement opportunities for your project.

**Parent Topic:**[Configuring ServiceNow Otto for Process Mining](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/process-mining/config-na-proc-min.md)