Key features of Process Mining

---
title: Key features of Process Mining
description: Some key features of Process Mining are listed in this topic.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/now-intelligence/process-mining/key-features.html
release: australia
product: Process Mining
classification: process-mining
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 3
breadcrumb: [Explore, Process Mining, Platform Analytics]
---

# Key features of Process Mining

Some key features of Process Mining are listed in this topic.

-   **Automated process discovery**

    Define a project by selecting a process table, and the activities and breakdowns that you want to mine. You can choose to edit a project in the Project Builder too.

    Configure at least one activity definition for your business process. An activity defines the different steps that can occur as part of your business process.

    You must configure a breakdown that acts as a filter and provides insights into the categorical volume, velocity, and conformance.

-   **Summary and insights page**

    Quickly understand process performance. From the Summary and insights page, view key performance indicators, improvement opportunities overview, and list of improvement opportunities. For more information, see [Summary and insights page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/process-mining/summary-insights-dashboard.md).

-   **Analyst workbench page**

    Analyze business workflows visually with the interactive process map, explorative filter panel, and prebuilt performance metrics. You can see process variation, breakdowns, bottleneck analysis, and ML and smart rule-based insights. Also, all duplicate audits are removed, and that removes all self-loops in the graph. For more information, see [Analyst workbench page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/process-mining/analyst-workbench-dashboard.md).

-   **Easy collaboration and sharing**

    Share projects with stakeholders and collaborate with notes and screenshots within a project. For more information on sharing projects, see [Share a Process Mining project](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/process-mining/share-project.md). For more information on creating notes, see [Adding notes to a project](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/process-mining/annotate-project.md).

-   **Integrated continual optimization**

    Create and view statuses of improvement initiatives. For more information, see [Integration with Continual Improvement Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/process-mining/integrate-with-continuous-i.md).

-   **Integration with Performance Analytics and Benchmarks**
    -   Analyze low-performing [indicators](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/performance-analytics/performance-analytics-glossary.md) for root cause analysis with Performance Analytics integration. For more information, see [Integration with indicator data sources \(PA\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/process-mining/integrate-pa.md).
    -   Use best practice-based implementation. Predefined ITSM Process Mining projects and improvement initiatives provide you with faster time to value. For more information, see [Content pack for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/process-mining/itsm-proc-opti-content-pack.md).
-   **Compare processes**

    Compare processes to investigate performance differences or deviations. For more information, see [Comparing projects](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/process-mining/comparing-models.md).

-   **Multi-dimensional processes**

    Multi-dimensional processes refer to mining a hierarchy of tables. It’s a multi-table mining. It’s used for a more comprehensive view into process dependencies. For more information, [Configure multi-dimensional mining](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/process-mining/configure-multidimensional-mining.md).

-   **Bottleneck analysis**

    View activity transitions you’ve defined with the bottleneck analysis feature. For more information, see [Viewing business insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/process-mining/view-business-findings.md).

-   **Analyze processes using ML-based clustering**

    Group similar records into machine learning pattern-identified clusters. For more information, see [Cluster analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/process-mining/cluster-analysis.md).

-   **Quickly analyze the processes behind performance indicators and record lists**

    Easy-to-see process behind scenarios such as bad service level agreements or CSAT scores. Run the analysis from any platform list or report.


**Parent Topic:**[Exploring Process Mining](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/process-mining/explore-process-mining.md)

**Related topics**  


[Process Mining architecture]()

[Evaluation projects]()

[Process Mining workspace]()