Query Generation Health page

---
title: Query Generation Health page
description: The health page shows the state of the Now LLM and AI Search, along with the states of Query Generation system properties, enabled products, and dependency plugins.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/now-intelligence/querygen-health-page.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [AI search, LLM status, semantic layer]
breadcrumb: [Tuning the semantic layer, Configure, Query Generation, ServiceNow Otto for Platform Analytics, Platform Analytics]
---

# Query Generation Health page

The health page shows the state of the Now LLM and AI Search, along with the states of Query Generation system properties, enabled products, and dependency plugins.

## Health page overview

Navigate to **All** > **Query Generation** > **Health page** to see the state of Query Generation dependencies. Role required: sn\_query\_generation.admin or higher

\[Omitted image "querygen-health-page.png"\] Alt text: Health page showing Query Generation dependencies.

## Guide to sections

<table id="table_i22_xjq_x3c"><thead><tr><th>

Section

</th><th>

Description

</th><th>

Action

</th></tr></thead><tbody><tr><td>

Entitlement status

</td><td>

Whether all the product entitlements for Query Generation and related products are present

</td><td>

If the status is not `Active`, contact Now Support about your licensing.

</td></tr><tr><td>

LLM and AIS status

</td><td>

The state of Query Generation skills and the LLMs they use. Also the state of AI Search

</td><td>

For Query Generation skills, if any are inactive, navigate to AI Admin Hub. Activate skills there as described in [Query Generation skills](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/enable-query-generation.md). If you have error messages, contact your Generative AI Controller administrator or Now Support.For AI Search, consult your organization's AI Search administrators.

</td></tr><tr><td>

Query Generation - Semantic Layer status

</td><td>

The health of the various Query Generation components

</td><td>

If there are no components present, run the Generate Semantic Layer job.If requests fail with `No entities and dimensions` errors, but the components are present in the entities and dimensions table and active, re-index the components. For more information about keyword and semantic ingestion, see [Indexing content from AI Search indexed sources](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/indexing-content-ais.md).

</td></tr><tr><td>

Plugins

</td><td>

State of the plugins that are required to operate Query Generation

</td><td>

You might have to reinstall a plugin.

</td></tr><tr><td>

Query Generation enabled products

</td><td>

Installed products that use Query Generation and their status

</td><td>

You might have to reactivate the skill or upgrade the product.

</td></tr><tr><td>

System properties

</td><td>

The state of relevant system properties that can be modified by an administrator and that exist on the sys\_properties table

</td><td>

Navigate to the Properties \[sys\_properties\] table and change the value of the property in question. Update only the required properties that start with sn\_query\_gen. \*\*

</td></tr></tbody>
</table>**Parent Topic:**[Tuning the semantic layer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/semantic-layer-tuning-overview.md)