Create event filters to capture or exclude activity

task australia Updated Oct 1, 2026 1 min read replace-application-details.md
Raw file servicenow.com

Set up event filters before starting a Task Mining project to capture specific application activity or exclude sensitive data. If no filters are active, all activity is captured.

Before you begin

Role required: sn_tm_core.power_user, sn_tm_core.admin

About this task

An event filter uses conditions based on application name, URL, or window name to identify what activity to capture. Filters support multiple conditions combined with AND or OR logic.

You can add exceptions to exclude specific screens or pages within captured applications, for example, to avoid collecting data from password fields or payroll screens.

Procedure

  1. Navigate to Workspaces > Task Mining Workspace.

  2. Select the Event filters icon [Omitted image "event-filters-icon-tm.png"].

  3. Select Create event filter.

    [Omitted image "event-filter-tm1.png"] Alt text: Create event filters button on the Event filters page.

  4. Create the event filter to capture activity.

    1. Enter an Event filter name.

    2. Complete the filter rule to select the applications to capture based on Application, Window name, or URL.

      Supported operators are Equals, Contains, Starts with, Ends with, and Is any.

    3. Select Add condition set to add another application to the filter, and select and or or to combine them.

    4. Select Next.

      [Omitted image "event-filter-tm2.png"] Alt text: Applications interface on the Applications to capture page.

  5. Add exceptions to exclude specific activity, for example, a password screen.

    Excluded activities are discarded on workstations and never stored.

    1. Select Add exception.

    2. Enter an Exception name.

    3. Complete the filter rule to select the applications to exclude from the filter based on application, window name, or URL.

    4. Select Add condition set to add another application to the exclusion list, and select and or or to combine them.

    5. Select Next.

      [Omitted image "event-filter-tm3.png"] Alt text: Exceptions interface on the Exceptions to exclude page.

  6. Review what the filter captures and excludes.

  7. Select Activate this filter to turn on the filter immediately.

    If no filters are active, all activity is captured.

    [Omitted image "event-filter-tm4.png"] Alt text: Activation toggle on the Review page.

  8. Select Create event filter.

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