Using Task Mining

---
title: Using Task Mining
description: Collect and analyze workstation activities to understand how tasks are performed, identify inefficiencies, and make data-driven decisions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/now-intelligence/task-mining/using-task-mining.html
release: australia
product: Task Mining
classification: task-mining
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Task Mining, Platform Analytics]
---

# Using Task Mining

Collect and analyze workstation activities to understand how tasks are performed, identify inefficiencies, and make data-driven decisions.

The following processes are performed using Task Mining to collect workstation data so you can analyze how your people get work done to increase business efficiency.

-   **[Defining the scope of Task Mining projects](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/task-mining/managing-projects.md)**

    Start a Task Mining project to analyze data for a specific purpose. Define how long the project lasts, who to collect data from, how to group activities, and how to visualize data.

-   **[Generating a project data analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/task-mining/mining-a-task-mining-project.md)**

    Generate an analysis of your project data according to your categorization rules, then refine and share the analysis so you can make data-driven decisions.

-   **[Requesting workstation user data](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/task-mining/requesting-workstation-user-data.md)**

    Complete data requests for workstation users in the Employee Center to create a pool of data that you can use in future analysis.

-   **[Categorize workstation activities to simplify analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/task-mining/define-default-categorization-rules.md)**

    Organize and add context to your data by grouping similar workstation activities with user-friendly names.

-   **[Identify task improvement actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/task-mining/identify-improvement-opportunities.md)**

    Initiate an automation request from a Task Mining task timeline analysis or share the details of the analysis.