Enable Usage Insights for specific applications

task australia Updated Sep 10, 2026 1 min read config-analytics-settings.md

You can enable or turn off Usage Insights for specific Core UI, Next Experience, and Mobile applications on the Usage Insights Settings table.

Before you begin

Role required: analytics_admin, mobile_analytics_admin, web_analytics_admin, or portal_analytics_admin

Procedure

Navigate to All > Platform Analytics Administration > Usage Insights Settings > Settings.
On the list, locate the record for the application you want to enable analytics tracking on.

The application name is listed in the Name column.
Select the name of the application.
On the form, select Active.
Select Update.

[Omitted image "uxa-enable-application.png"] Alt text: Enable the Usage Insights application

Note: ServiceNow collects basic usage data to improve products and services even when Usage Insights is inactive.

What to do next

Assign a web_analytics_viewer or portal_analytics_viewer role to users to enable them to view the Usage Insights application.

Track Usage Insights in Service Portal to monitor key performance indicators with the Usage Insights application.

Parent Topic:Enable Usage Insights

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---
title: Enable Usage Insights for specific applications
description: You can enable or turn off Usage Insights for specific Core UI, Next Experience, and Mobile applications on the Usage Insights Settings table.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/now-intelligence/usage-insights/config-analytics-settings.html
release: australia
product: Usage Insights
classification: usage-insights
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Enable Usage Insights, Configuring Usage Insights, Usage Insights, Platform Analytics]
---

# Enable Usage Insights for specific applications

You can enable or turn off Usage Insights for specific Core UI, Next Experience, and Mobile applications on the Usage Insights Settings table.

## Before you begin

Role required: analytics\_admin, mobile\_analytics\_admin, web\_analytics\_admin, or portal\_analytics\_admin

## Procedure

1. Navigate to **All** &gt; **Platform Analytics Administration** &gt; **Usage Insights Settings** &gt; **Settings**.

2. On the list, locate the record for the application you want to enable analytics tracking on.

The application name is listed in the **Name** column.

3. Select the name of the application.

4. On the form, select **Active**.

5. Select **Update**.

\[Omitted image "uxa-enable-application.png"\] Alt text: Enable the Usage Insights application

**Note:** ServiceNow collects basic usage data to improve products and services even when Usage Insights is inactive.

## What to do next

Assign a web\_analytics\_viewer or portal\_analytics\_viewer role to users to enable them to view the Usage Insights application.

[Track Usage Insights in Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/create-sp-analytics-settings.md) to monitor key performance indicators with the Usage Insights application.

**Parent Topic:**[Enable Usage Insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/usage-insights/enable-user-experience-analytics.md)