How users consent to tracking in Usage Insights

---
title: How users consent to tracking in Usage Insights
description: An individual can select to opt in or opt out of Usage Insights advanced tracking at any time.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/now-intelligence/usage-insights/user-exp-analytics-user-set.html
release: australia
product: Usage Insights
classification: usage-insights
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [User privacy, tracking, and consent, Configuring Usage Insights, Usage Insights, Platform Analytics]
---

# How users consent to tracking in Usage Insights

An individual can select to opt in or opt out of Usage Insights advanced tracking at any time.

## Before you begin

Role required: user

## About this task

You can opt in or opt out of advanced tracking on a mobile device, in the Service Portal, or in the web-based UI. The selection to either opt in or opt out applies to all areas where Usage Insights advanced tracking takes place.

## Procedure

1.  Access a platform to configure Usage Insights advanced tracking settings either via your mobile application, the Service Portal, or the web-based UI.

<table id="choicetable_nwq_zlv_hsb"><thead><tr><th align="left" id="d121117e77">

Platform type

</th><th align="left" id="d121117e80">

Action

</th></tr></thead><tbody><tr><td id="d121117e86">

**Mobile application**

</td><td>

1.  Tap More \(\[Omitted image "more-icon.png"\] Alt text: More icon.\) in the navigation bar.
2.  Tap Settings \(\[Omitted image "settings.png"\] Alt text: Setting icon.\).
3.  On the Settings page, tap the **Analytics** option.
4.  Either enable the **Enable Analytics** button to opt in to advanced tracking, or turn off the **Enable Analytics** button to opt out of advanced tracking.


</td></tr><tr><td id="d121117e131">

**Web-based UI**

</td><td>

1.  Navigate to **All** &gt; **Usage Tracking Consent** &gt; **Enable/Disable Tracking**.
2.  Select or clear **Enable Tracking** to opt in to or opt out of advanced tracking.
3.  Select **Save**.


</td></tr><tr><td id="d121117e170">

**Service Portal**

</td><td>

1.  Select the User menu.
2.  Select **Profile** &gt; **User Preferences**
3.  On the User Preferences page, select **Enable Analytics**.


</td></tr></tbody>
</table>
## What to do next

Read more about tracking options presented to you in the UI in [Tracking controls and data collection behavior](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/usage-insights/uxa-tracking-controls-and-data-collection-behavior.md).

-   **[View users’ consent tracking selections](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/usage-insights/uxa-view-user-decision.md)**  
View and analyze details regarding users and their tracking selection preferences.
-   **[Define texts for Notice and Explicit Opt-in messages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/usage-insights/uxa-define-text-policies.md)**  
Administrators can edit the text that is displayed in the modal window when a user’s location is assigned to a **Notice** or **Explicit Opt-In** consent policy.
-   **[Configure link to your privacy policy](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/usage-insights/uxa-config-link-privacy-policy.md)**  
When Usage Insights is enabled, the ServiceNow Services Privacy Statement is linked by default. However, administrators can update the link to point to the organization privacy policy.

**Parent Topic:**[User privacy, tracking, and user consent management in Usage Insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/usage-insights/user-exp-analytics-track-options.md)