Usage Insights reference

---
title: Usage Insights reference
description: Roles and properties installed with Usage Insights.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/now-intelligence/usage-insights/user-experience-analytics-reference.html
release: australia
product: Usage Insights
classification: usage-insights
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Access analytics overlay, Using Usage Insights, Usage Insights, Platform Analytics]
---

# Usage Insights reference

Roles and properties installed with Usage Insights.

-   **[Roles installed with Usage Insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/usage-insights/components-installed-user-exp-analytics.md)**  
Several roles are installed to distinguish the activities different users can perform within Usage Insights.
-   **[Usage Insights related properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/usage-insights/all-analytics-properties.md)**  
Use system properties to configure Usage Insights in Platform Analytics, ServiceNow Mobile Platform, Service Portal, and the Conversational Analytics area of Virtual Agent.
-   **[Duration calculations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/usage-insights/uxa-duration-calculations.md)**  
Durations in Usage Insights have specific calculations. Review these equations to understand the average duration per page and percentage time on site values.
-   **[Domain separation in Usage Insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/usage-insights/user-experience-analytics-domain-separation.md)**  
Domain separation is not supported for the Usage Insights application.

**Parent Topic:**[Access analytics overlay](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/now-intelligence/usage-insights/uxa-access-analytics-overlay.md)