Add OT users with ServiceNow Otto for Setup

task australia Updated Sep 10, 2026 1 min read add-users-sn-otto-setup-ot.md

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Add Operational Technology (OT) users to your system, edit existing users, and assign multiple users to a group.

Before you begin

Role required: admin

Procedure

Access the Admin Home by logging in to your instance or navigating to All > Admin Center > Admin Home.
Locate and select the Operational Technology card.
In the Configure your product section, select Configure to open the configuration console.
In the Operational Data section, select Users.
Edit an existing user's information by selecting the record in the list and updating the user record.
To add a user, complete the following steps.
1. Select Add a user.
2. On the form, fill in the fields as needed.
  
  For more information about the user form, see Create a user.
3. Select Save, or Save & add more to repeat the process and add additional users.
Alternatively, you can upload a Microsoft Excel spreadsheet with user information by selecting the Add a user - More actions [Omitted image "more-actions-arrow.png"] Alt text: icon, selecting Upload users, and following the procedure on the Import external data into User page.
To add users to a group, complete the following steps.
1. Select the check box next to the user or users to add to a group.
2. Select Assign groups.
3. Search for and select one or more groups as needed.
4. Select Update.
After creating, editing, and adding users to groups as needed, select Mark as configured.

What to do next

Add an OT group with ServiceNow Otto for Setup

Parent Topic:Use Operational Technology Setup

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---
title: Add OT users with ServiceNow Otto for Setup
description: Add Operational Technology \(OT\) users to your system, edit existing users, and assign multiple users to a group.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/operational-technology/add-users-sn-otto-setup-ot.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use, Operational Technology Setup, Operational Technology]
---

# Add OT users with ServiceNow Otto for Setup

Add Operational Technology \(OT\) users to your system, edit existing users, and assign multiple users to a group.

## Before you begin

Role required: admin

## Procedure

1. Access the Admin Home by logging in to your instance or navigating to **All** &gt; **Admin Center** &gt; **Admin Home**.

2. Locate and select the **Operational Technology** card.

3. In the **Configure your product** section, select **Configure** to open the configuration console.

4. In the **Operational Data** section, select **Users**.

5. Edit an existing user's information by selecting the record in the list and updating the user record.

6. To add a user, complete the following steps.

1. Select **Add a user**.

2. On the form, fill in the fields as needed.

For more information about the user form, see [Create a user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_CreateAUser.md).

3. Select **Save**, or **Save &amp; add more** to repeat the process and add additional users.

Alternatively, you can upload a Microsoft Excel spreadsheet with user information by selecting the **Add a user - More actions** \[Omitted image "more-actions-arrow.png"\] Alt text: icon, selecting **Upload users**, and following the procedure on the **Import external data into User** page.

7. To add users to a group, complete the following steps.

1. Select the check box next to the user or users to add to a group.

2. Select **Assign groups**.

3. Search for and select one or more groups as needed.

4. Select **Update**.

8. After creating, editing, and adding users to groups as needed, select **Mark as configured**.

## What to do next

[Add an OT group with ServiceNow Otto for Setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/add-users-assignment-group-sn-otto-setup-ot.md)

**Parent Topic:**[Use Operational Technology Setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/use-ot-setup.md)