Change categories

---
title: Change categories
description: By categorizing the Operational Technology \(OT\) change requests, you can group and narrow the search for specific OT change requests. Categories also help stakeholders know what the change is about.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/operational-technology/operational-technology-change-management/ot-change-categories.html
release: australia
product: Operational Technology Change Management
classification: operational-technology-change-management
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Reference, Operational Technology Change Management, Operational Technology]
---

# Change categories

By categorizing the Operational Technology \(OT\) change requests, you can group and narrow the search for specific OT change requests. Categories also help stakeholders know what the change is about.

When you can create an OT change request, you can choose from the categories listed in the following table.

**Note:** You can also configure categories if you have the **admin** or **sn\_ot\_change\_admin** role.

|Category|Description|
|--------|-----------|
|Hardware|Changes to add, remove, or configure OT devices.|
|Software|Changes to add, remove, or configure OT software.|
|Service|Changes to an OT service.|
|System Software|Changes to the OT system software.|
|Applications Software|Changes to the OT applications software.|
|Network|Changes to subnets, IP addresses, and MAC addresses.|
|Telecom|Changes to telecommuncations used in your OT system.|
|Documentation|Changes to the OT documentation.|
|Firmware|Changes to the OT firmware.|
|Other|Other changes not captures in the categories above.|

**Parent Topic:**[Operational Technology Change Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-change-management/oper-tech-change-management-reference.md)