Create a category or subcategory

task australia Updated Sep 10, 2026 1 min read add-category-or-subcategory.md

Raw file servicenow.com

Create an Operational Technology incident category or subcategory that you want to use to classify incidents.

Before you begin

Set the application scope to Operational Technology Incident Management.
Role required: admin or sn_ot_incident_admin

Procedure

Navigate to All > System Definition > Choice Lists.
To create a category, do these actions:
1. Select New.
2. In the Element field, enter the word category.
3. In the Label field, enter the category name.
4. In the Value field, enter the category value.
5. In the Sequence field, enter the sequence number.
6. Select Submit.
To add a new subcategory, do these actions:
1. Select New.
2. In the Element field, enter the word subcategory.
3. In the Label field, enter the subcategory name.
4. In the Value field, enter the subcategory value.
5. In the Sequence field, enter the sequence number.
6. If the subcategory belongs to an existing category, add the category value to the Dependent value field.
7. Select Submit.

Result

The new category or subcategory is available to select on an Operational Technology incident record.

Parent Topic:Incident categories and subcategories

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---
title: Create a category or subcategory
description: Create an Operational Technology incident category or subcategory that you want to use to classify incidents.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/operational-technology/operational-technology-incident-management/add-category-or-subcategory.html
release: australia
product: Operational Technology Incident Management
classification: operational-technology-incident-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Incident categories and subcategories, Configure, Operational Technology Incident Management, Operational Technology]
---

# Create a category or subcategory

Create an Operational Technology incident category or subcategory that you want to use to classify incidents.

## Before you begin

-   Set the application scope to **Operational Technology Incident Management**.
-   Role required: admin or sn\_ot\_incident\_admin

## Procedure

1.  Navigate to **All** &gt; **System Definition** &gt; **Choice Lists**.

2.  To create a category, do these actions:

    1.  Select **New**.
    2.  In the **Element** field, enter the word `category`.
    3.  In the **Label** field, enter the category name.
    4.  In the **Value** field, enter the category value.
    5.  In the **Sequence** field, enter the sequence number.
    6.  Select **Submit**.
3.  To add a new subcategory, do these actions:

    1.  Select **New**.
    2.  In the **Element** field, enter the word `subcategory`.
    3.  In the **Label** field, enter the subcategory name.
    4.  In the **Value** field, enter the subcategory value.
    5.  In the **Sequence** field, enter the sequence number.
    6.  If the subcategory belongs to an existing category, add the category value to the **Dependent value** field.
    7.  Select **Submit**.

## Result

The new category or subcategory is available to select on an Operational Technology incident record.

**Parent Topic:**[Incident categories and subcategories](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-incident-management/ot-incident-categories-subcategories.md)