Compose an email from an OT incident record

task australia Updated Sep 10, 2026 1 min read compose-an-email-from-ot-incident-record.md

Compose an email directly in an OT incident record so that you can conveniently update your team and others about the incident.

Before you begin

Role required: sn_ot_incident_write

Procedure

Navigate to All > Industrial Workspace.
Open the Industrial Workspace list view.
In the OT Incidents list module, select one of the available lists.
Select the incident record that you want to send an email for.
In the incident header, open the menu by selecting the More actions [Omitted image "more-actions.png"] Alt text: More actions UI button. button.
Select Compose Email.
On the email template, fill in the form.

Field	Description
To	User or users that you want to send the email to.This field automatically fills in the user in the Assigned to field of the OT incident record.
Subject	Subject of the email.This field automatically fills in the number of the OT incident record and its short description.
Body	Updates that you want to send to a user or users that are related to the OT incident.

8. If the email is a response, you can use a response template in the **Response Templates** field to fill in the email body.

To save the email as a draft, select Save as draft.
Select Send Email.

Result

The email is sent to the user or users that you specified in the email template.

Parent Topic:Using Operational Technology Incident Management

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---
title: Compose an email from an OT incident record
description: Compose an email directly in an OT incident record so that you can conveniently update your team and others about the incident.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/operational-technology/operational-technology-incident-management/compose-an-email-from-ot-incident-record.html
release: australia
product: Operational Technology Incident Management
classification: operational-technology-incident-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use, Operational Technology Incident Management, Operational Technology]
---

# Compose an email from an OT incident record

Compose an email directly in an OT incident record so that you can conveniently update your team and others about the incident.

## Before you begin

Role required: sn\_ot\_incident\_write

## Procedure

1.  Navigate to **All** &gt; **Industrial Workspace**.

2.  Open the Industrial Workspace list view.

3.  In the OT Incidents list module, select one of the available lists.

4.  Select the incident record that you want to send an email for.

5.  In the incident header, open the menu by selecting the **More actions** \[Omitted image "more-actions.png"\] Alt text: More actions UI button. button.

6.  Select **Compose Email**.

7.  On the email template, fill in the form.

<table id="table_efp_ptg_szb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

To

</td><td>

User or users that you want to send the email to.This field automatically fills in the user in the **Assigned to** field of the OT incident record.

</td></tr><tr><td>

Subject

</td><td>

Subject of the email.This field automatically fills in the number of the OT incident record and its short description.

</td></tr><tr><td>

Body

</td><td>

Updates that you want to send to a user or users that are related to the OT incident.

</td></tr></tbody>
</table>8.  If the email is a response, you can use a response template in the **Response Templates** field to fill in the email body.

9.  To save the email as a draft, select **Save as draft**.

10. Select **Send Email**.


## Result

The email is sent to the user or users that you specified in the email template.

**Parent Topic:**[Using Operational Technology Incident Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-incident-management/using-operational-technology-incident-mgt.md)