Edit a category or subcategory

task australia Updated Sep 10, 2026 1 min read configure-category-or-subcategory.md
Raw file servicenow.com

Edit your existing Operational Technology incident categories and subcategories to classify your incidents.

Before you begin

  • Set the application scope to Operational Technology Incident Management.
  • Role required: admin or sn_ot_incident_admin

Procedure

  1. Navigate to All > System Definition > Choice Lists.

  2. Set the condition filters to [Table] [is] [sn_ot_incident] and [Element] [is] [category] or [Element] [is] [subcategory].

  3. Select the category or subcategory record.

  4. Edit the form based on your needs.

  5. Select Save.

Result

Now, the changes to the existing category or subcategory appear on the record.

Parent Topic:Incident categories and subcategories

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