Managing OT incidents

---
title: Managing OT incidents
description: Depending on your assigned user role, you can manage OT incidents in the Industrial Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/operational-technology/operational-technology-incident-management/managing-ot-incidents.html
release: australia
product: Operational Technology Incident Management
classification: operational-technology-incident-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use, Operational Technology Incident Management, Operational Technology]
---

# Managing OT incidents

Depending on your assigned user role, you can manage OT incidents in the Industrial Workspace.

In the Industrial Workspace, the OT incident writer can create and update an OT incident form from the following places:

-   An OT device form
-   An equipment model entity form
-   The List module

In the Industrial Workspace, the OT incident viewer can view OT incidents in the following places:

-   The OT Incidents related list under the **Related Records** tab on an OT device record
-   The **OT Incidents** tab on an equipment model entity record
-   The following lists under the **OT Incidents** list module:
    -   Assigned to me
    -   Belong to my sites
    -   All

The OT incident administrator can go to any OT incident record in the Industrial Workspace and delete it.

**Parent Topic:**[Using Operational Technology Incident Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-incident-management/using-operational-technology-incident-mgt.md)