Incident categories and subcategories

---
title: Incident categories and subcategories
description: By categorizing Operational Technology \(OT\) incidents, you can group and narrow the search for specific OT incidents.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/operational-technology/operational-technology-incident-management/ot-incident-categories-subcategories.html
release: australia
product: Operational Technology Incident Management
classification: operational-technology-incident-management
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Operational Technology Incident Management, Operational Technology]
---

# Incident categories and subcategories

By categorizing Operational Technology \(OT\) incidents, you can group and narrow the search for specific OT incidents.

When you can create an OT incident, you can choose from the categories and subcategories that are listed in the following table.

<table id="table_nxg_t4s_44"><thead><tr><th>

Category

</th><th>

Subcategory

</th></tr></thead><tbody><tr><td>

Database

</td><td>

-   DB2
-   MS SQL Server
-   Oracle

</td></tr><tr><td>

Hardware

</td><td>

-   OT issue
-   CPU
-   Disk
-   Keyboard
-   Memory
-   Monitor
-   Mouse

</td></tr><tr><td>

Inquiry / Help

</td><td>

-   Antivirus
-   Email
-   Internal Application

</td></tr><tr><td>

Network

</td><td>

-   DHCP
-   DNS
-   IP Address
-   VPN
-   Wireless

</td></tr><tr><td>

Productivity

</td><td>

-   Minor Stops
-   Slow Running
-   Setup and Adjustments
-   Breakdown

</td></tr><tr><td>

Quality

</td><td>

-   Incoming Material
-   Startup Rejects
-   Process Defects - Qualitative
-   Process Defects - Quantitative

</td></tr><tr><td>

Safety

</td><td>

-   Near Miss
-   Hazard
-   Safety Concern
-   Accident

</td></tr><tr><td>

Software

</td><td>

-   Email
-   Operating System

</td></tr></tbody>
</table>-   **[Edit a category or subcategory](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-incident-management/configure-category-or-subcategory.md)**  
Edit your existing Operational Technology incident categories and subcategories to classify your incidents.
-   **[Create a category or subcategory](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-incident-management/add-category-or-subcategory.md)**  
Create an Operational Technology incident category or subcategory that you want to use to classify incidents.
-   **[Delete a category or subcategory](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-incident-management/delete-category-or-subcategory.md)**  
Delete an Operational Technology incident category or subcategory if your organization no longer uses that category or subcategory.

**Parent Topic:**[Configuring Operational Technology Incident Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-incident-management/configuring-operational-technology-incident-mgt.md)