Skill inputs and triggers for ServiceNow Otto for Operational Technology \(OT\) Service Management
Skill inputs and triggers for ServiceNow Otto for Operational Technology (OT) Service Management determine how and when each skill is used. Configure inputs to identify the data a skill uses, or configure triggers to initiate skill actions.
ServiceNow Otto for OT Service Management skill input overview
Depending on the selected skill, you can configure the inputs or triggers. These settings determine how and when a skill is used. An input identifies the data used for a skill, such as the table and fields used to generate an incident summary. A trigger initiates an action, such as when the system generates OT resolution notes.
OT incident summarization skill
The OT incident summarization skill includes the inputs that identify the table and fields that are used when an OT incident summary is generated.
Important: This generative AI skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see AI agents, skills, and agentic workflows on by default.
The following table lists the inputs for the OT incident summarization skill.
|
Input |
Description |
|---|---|
|
Input table |
OT incident [sn_ot_incident] |
|
Input fields |
|
|
Input template states |
|
|
Description |
Mandatory for input state |
|---|---|
|
Issue |
|
|
Key Actions Taken |
|
|
Resolution |
|
|
OT incident task |
|
The OT resolution notes generation skill includes the inputs that identify the table and fields that are used when the resolution notes are generated for an OT incident.
Important: This generative AI skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see AI agents, skills, and agentic workflows on by default.
The following table lists the inputs for the resolution notes generation skill.
|
Input |
Description |
|---|---|
|
Input table |
OT incident [sn_ot_incident] |
|
Input fields |
|
--- title: Skill inputs and triggers for ServiceNow Otto for Operational Technology \(OT\) Service Management description: Skill inputs and triggers for ServiceNow Otto for Operational Technology \(OT\) Service Management determine how and when each skill is used. Configure inputs to identify the data a skill uses, or configure triggers to initiate skill actions. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/operational-technology/operational-technology-incident-management/skill-inputs-and-triggers-for-now-assist-for-operational-technology-service-management-otsm.html release: australia product: Operational Technology Incident Management classification: operational-technology-incident-management topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 2 breadcrumb: [Configure ServiceNow Otto for OT Service Management, Configure, Operational Technology Incident Management, Operational Technology] --- # Skill inputs and triggers for ServiceNow Otto for Operational Technology \(OT\) Service Management Skill inputs and triggers for ServiceNow Otto for Operational Technology \(OT\) Service Management determine how and when each skill is used. Configure inputs to identify the data a skill uses, or configure triggers to initiate skill actions. ## ServiceNow Otto for OT Service Management skill input overview Depending on the selected skill, you can configure the inputs or triggers. These settings determine how and when a skill is used. An input identifies the data used for a skill, such as the table and fields used to generate an incident summary. A trigger initiates an action, such as when the system generates OT resolution notes. ## OT incident summarization skill The OT incident summarization skill includes the inputs that identify the table and fields that are used when an OT incident summary is generated. **Important:** This generative AI skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see [AI agents, skills, and agentic workflows on by default](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-skills-on-by-default.md). The following table lists the inputs for the OT incident summarization skill. <table id="table_case_summary_inputs"><thead><tr><th> Input </th><th> Description </th></tr></thead><tbody><tr><td> Input table </td><td> OT incident \[sn\_ot\_incident\] </td></tr><tr><td> Input fields </td><td> - Description - Short description - Work notes - Additional comments - Priority - Site - Equipment model entity - OT device - OT incident task </td></tr><tr><td> Input template states </td><td> - New - WIP - Resolved - Closed </td></tr></tbody> </table>The following table lists the descriptions for the OT incident summarization skill. <table id="table_ayc_blh_bcc"><thead><tr><th> Description </th><th> Mandatory for input state </th></tr></thead><tbody><tr><td> Issue </td><td> - New - WIP - Resolved - Closed </td></tr><tr><td> Key Actions Taken </td><td> - WIP - Resolved - Closed </td></tr><tr><td> Resolution </td><td> - Resolved - Closed </td></tr><tr><td> OT incident task </td><td> - WIP - Resolved - Closed </td></tr></tbody> </table>## OT resolution notes generation skill The OT resolution notes generation skill includes the inputs that identify the table and fields that are used when the resolution notes are generated for an OT incident. **Important:** This generative AI skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see [AI agents, skills, and agentic workflows on by default](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-skills-on-by-default.md). The following table lists the inputs for the resolution notes generation skill. <table id="table_resolution_notes_inputs"><thead><tr><th> Input </th><th> Description </th></tr></thead><tbody><tr><td> Input table </td><td> OT incident \[sn\_ot\_incident\] </td></tr><tr><td> Input fields </td><td> - Description - Short description - Work notes - Additional comments - Priority - Site - Equipment model entity - OT Device </td></tr></tbody> </table>**Parent Topic:**[Configure ServiceNow Otto for Operational Technology \(OT\) Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-incident-management/configuring-now-assist-otsm.md)
| title | Skill inputs and triggers for ServiceNow Otto for Operational Technology \(OT\) Service Management |
| description | Skill inputs and triggers for ServiceNow Otto for Operational Technology \(OT\) Service Management determine how and when each skill is used. Configure inputs to identify the data a skill uses, or configure triggers to initiate skill actions. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/operational-technology/operational-technology-incident-management/skill-inputs-and-triggers-for-now-assist-for-operational-technology-service-management-otsm.html |
| release | australia |
| product | Operational Technology Incident Management |
| classification | operational-technology-incident-management |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 2 |
| breadcrumb | Configure ServiceNow Otto for OT Service ManagementConfigureOperational Technology Incident ManagementOperational Technology |