Summarize an Operational Technology incident by using ServiceNow Otto for Operational Technology \(OT\) Service Management

---
title: Summarize an Operational Technology incident by using ServiceNow Otto for Operational Technology \(OT\) Service Management
description: Understand the Operational Technology \(OT\) incident context and respond to user questions by using the OT incident summarization skill in the ServiceNow Otto for OT Service Management application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/operational-technology/operational-technology-incident-management/summarize-ot-incident-now-assist.html
release: australia
product: Operational Technology Incident Management
classification: operational-technology-incident-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use ServiceNow Otto for OT Service Management, Use, Operational Technology Incident Management, Operational Technology]
---

# Summarize an Operational Technology incident by using ServiceNow Otto for Operational Technology \(OT\) Service Management

Understand the Operational Technology \(OT\) incident context and respond to user questions by using the OT incident summarization skill in the ServiceNow Otto for OT Service Management application.

## Before you begin

Role required: sn\_ot\_incident\_write

## About this task

An OT incident summary provides you with a concise summary of an incident. The summary is based on the OT incident state and is generated from the following information:

-   Short description
-   Description
-   Work notes
-   Additional comments
-   Priority
-   Site
-   Equipment model entity
-   OT device
-   OT incident task

## Procedure

1.  Navigate to **All** > **Industrial Workspace**.

2.  Open the Industrial Workspace list view.

3.  On the OT Incidents module, select one of the available lists.

4.  Open the OT incident record to summarize.

5.  In the OT incident record, select the **Summarize** button.

6.  Manage the OT incident summary using the available options.

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Option

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Procedure

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**Save the summary information by adding it to the incident work notes**

</td><td>

1.  Select **Share as Work notes**.
2.  In the Share Incident summary as Work notes dialog box, edit the summary.
3.  Select **Save to Work notes**.


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**Expand or collapse the summary**

</td><td>

Select the expand card icon \(\[Omitted image "icon-expand.png"\] Alt text:\) to view the complete summary or the collapse card icon \(\[Omitted image "icon-collapse.png"\] Alt text:\) to view a collapsed summary.

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**Provide feedback for the summary**

</td><td>

If the summary was helpful, select the helpful icon \(\[Omitted image "icon-helpful.png"\] Alt text:\). If the summary wasn't helpful, select the not helpful icon \(\[Omitted image "icon-not-helpful.png"\] Alt text:\).**Note:** This feedback improves the generative AI model and can help improve future versions of this skill.

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**Copy the incident summary**

</td><td>

To reuse the summary, select the copy to clipboard icon \(\[Omitted image "icon-copy.png"\] Alt text:\).

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**View the information about the incident summary**

</td><td>

To view details about the summary, select the more info icon \(\[Omitted image "icon-more-info.png"\] Alt text:\).

</td></tr></tbody>
</table>
**Parent Topic:**[Using ServiceNow Otto for Operational Technology \(OT\) Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-incident-management/using-now-assist-otsm.md)