Using ServiceNow Otto for Operational Technology \(OT\) Service Management

---
title: Using ServiceNow Otto for Operational Technology \(OT\) Service Management
description: You can summarize an Operational Technology \(OT\) incident and generate OT resolution notes by using the ServiceNow Otto for OT Service Management application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/operational-technology/operational-technology-incident-management/using-now-assist-otsm.html
release: australia
product: Operational Technology Incident Management
classification: operational-technology-incident-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use, Operational Technology Incident Management, Operational Technology]
---

# Using ServiceNow Otto for Operational Technology \(OT\) Service Management

You can summarize an Operational Technology \(OT\) incident and generate OT resolution notes by using the ServiceNow Otto for OT Service Management application.

-   **[Summarize an Operational Technology incident by using ServiceNow Otto for Operational Technology \(OT\) Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-incident-management/summarize-ot-incident-now-assist.md)**  
Understand the Operational Technology \(OT\) incident context and respond to user questions by using the OT incident summarization skill in the ServiceNow Otto for OT Service Management application.
-   **[Generate resolution notes for an Operational Technology incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-incident-management/generate-resolution-notes-ot-incident.md)**  
Generate resolution notes for an Operational Technology \(OT\) incident to share incident resolution information with other users who encounter similar issues.

**Parent Topic:**[Using Operational Technology Incident Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-incident-management/using-operational-technology-incident-mgt.md)