Assign roles to your Operational Technology Knowledge Management users

Assign Knowledge Management roles to your users so that you can control their access to the features, capabilities, and data for Operational Technology Knowledge Management.

Before you begin

Role required: admin

About this task

If you're assigned a Knowledge Management role, you can use the Operational Technology Knowledge Management capabilities.

Note: The user criteria determine the access to knowledge articles. For more information, see Managing access to knowledge bases and knowledge articles.

For more information about the Knowledge Management roles applicable to Operational Technology Knowledge Management, see Operational Technology Knowledge Management roles.

Procedure

Assign roles to users and groups by using the ServiceNow AI Platform user administration feature.

Task User administration feature

Assign a role to a user See Assign a role to a user.

Assign a role to a group See Assign a role to a group.

Task	User administration feature
Assign a role to a user	See Assign a role to a user.
Assign a role to a group	See Assign a role to a group.

Parent Topic:Configuring Operational Technology Knowledge Management

title	Assign roles to your Operational Technology Knowledge Management users
description	Assign Knowledge Management roles to your users so that you can control their access to the features, capabilities, and data for Operational Technology Knowledge Management.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/operational-technology/operational-technology-knowledge-management/assign-operational-technology-knowledge-management-roles.html
release	australia
product	Operational Technology Knowledge Management
classification	operational-technology-knowledge-management
topic_type	task
last_updated	2026-09-10
reading_time_minutes	1
breadcrumb	ConfigureOperational Technology Knowledge ManagementOperational Technology