Review access to OT knowledge bases for unauthenticated users

task australia Updated Sep 10, 2026 1 min read configure-access-to-ot-knowledge-bases.md

Review the Operational Technology (OT) knowledge bases that are accessible to unauthenticated users by using the user criteria and glide.knowman.block_access_with_no_user_criteria property settings.

Before you begin

Role required: knowledge_admin or admin

About this task

If you want to restrict unauthenticated users for a knowledge base, you can use the user criteria or the glide.knowman.block_access_with_no_user_criteria property settings.

Procedure

Navigate to All > Knowledge > Administration > Knowledge Bases.
Review the OT knowledge bases that are accessible to unauthenticated users.
To restrict unauthenticated users for a knowledge base by using the user criteria, select the knowledge base record and update its user criteria.

For more information about creating the user criteria, see Create the user criteria for an OT knowledge base. For more information about assigning the user criteria, see Assign the user criteria to an OT knowledge base.
Restrict unauthenticated users for a knowledge base by using the glide.knowman.block_access_with_no_user_criteria property settings.
1. Navigate to All > Knowledge > Administration > Properties.
2. Set the glide.knowman.block_access_with_no_user_criteria property settings to true.
3. Select Save.

Parent Topic:Configuring Operational Technology Knowledge Management

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---
title: Review access to OT knowledge bases for unauthenticated users
description: Review the Operational Technology \(OT\) knowledge bases that are accessible to unauthenticated users by using the user criteria and glide.knowman.block\_access\_with\_no\_user\_criteria property settings.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/operational-technology/operational-technology-knowledge-management/configure-access-to-ot-knowledge-bases.html
release: australia
product: Operational Technology Knowledge Management
classification: operational-technology-knowledge-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Operational Technology Knowledge Management, Operational Technology]
---

# Review access to OT knowledge bases for unauthenticated users

Review the Operational Technology \(OT\) knowledge bases that are accessible to unauthenticated users by using the user criteria and **glide.knowman.block\_access\_with\_no\_user\_criteria** property settings.

## Before you begin

Role required: knowledge\_admin or admin

## About this task

If you want to restrict unauthenticated users for a knowledge base, you can use the user criteria or the **glide.knowman.block\_access\_with\_no\_user\_criteria** property settings.

## Procedure

1. Navigate to **All** &gt; **Knowledge** &gt; **Administration** &gt; **Knowledge Bases**.

2. Review the OT knowledge bases that are accessible to unauthenticated users.

3. To restrict unauthenticated users for a knowledge base by using the user criteria, select the knowledge base record and update its user criteria.

For more information about creating the user criteria, see [Create the user criteria for an OT knowledge base](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-knowledge-management/create-user-criteria-otkm.md). For more information about assigning the user criteria, see [Assign the user criteria to an OT knowledge base](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-knowledge-management/assign-ot-user-criteria-otkm.md).

4. Restrict unauthenticated users for a knowledge base by using the **glide.knowman.block\_access\_with\_no\_user\_criteria** property settings.

1. Navigate to **All** &gt; **Knowledge** &gt; **Administration** &gt; **Properties**.
2. Set the **glide.knowman.block\_access\_with\_no\_user\_criteria** property settings to true.
3. Select **Save**.

**Parent Topic:**[Configuring Operational Technology Knowledge Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-knowledge-management/configuring-operational-technology-knowledge-management.md)