Create a knowledge article in Industrial Workspace

task australia Updated Sep 10, 2026 1 min read create-knowledge-base-article-in-industrial-workspace.md

Create a knowledge article in Industrial Workspace to help cater an article's contents to the needs and solutions not directly related to an Operational Technology (OT) incident.

Before you begin

Role required: knowledge

Note: You also need the Can contribute access to at least one knowledge base. For more information, see Create an OT knowledge base.

Procedure

Navigate to All > Industrial Workspace.
In the list view under the Knowledge module, open one of the available lists.
Select New.
On the form, fill in the fields.

Field	Description
Knowledge base	Knowledge base that the knowledge article should be included in.Note: If you configured the OT knowledge base's visibility correctly, OT users can find the knowledge base in this reference list.
Category	Classification of the knowledge article.
Short description	Brief description of the incident resolution that is used as the knowledge article title.
Article body	Content of the knowledge article that describes any procedures, challenges, and solutions for the incident.
Valid to	Date that the knowledge article is valid until.

5. Select **Save**.

The knowledge article is saved as a draft and attached to the parent OT incident.

Select Publish.

Result

The knowledge article is now published in your OT knowledge base.

Note: If you set the Publish workflow field in your OT knowledge base to Knowledge - Approval Publish, the article must be approved before being published.

Parent Topic:Using Operational Technology Knowledge Management

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---
title: Create a knowledge article in Industrial Workspace
description: Create a knowledge article in Industrial Workspace to help cater an article's contents to the needs and solutions not directly related to an Operational Technology \(OT\) incident.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/operational-technology/operational-technology-knowledge-management/create-knowledge-base-article-in-industrial-workspace.html
release: australia
product: Operational Technology Knowledge Management
classification: operational-technology-knowledge-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use, Operational Technology Knowledge Management, Operational Technology]
---

# Create a knowledge article in Industrial Workspace

Create a knowledge article in Industrial Workspace to help cater an article's contents to the needs and solutions not directly related to an Operational Technology \(OT\) incident.

## Before you begin

Role required: knowledge

**Note:** You also need the **Can contribute** access to at least one knowledge base. For more information, see [Create an OT knowledge base](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-knowledge-management/configure-ot-knowledge-base.md).

## Procedure

1.  Navigate to **All** &gt; **Industrial Workspace**.

2.  In the list view under the Knowledge module, open one of the available lists.

3.  Select **New**.

4.  On the form, fill in the fields.

<table id="table_nbq_zsm_bzb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Knowledge base

</td><td>

Knowledge base that the knowledge article should be included in.**Note:** If you configured the OT knowledge base's visibility correctly, OT users can find the knowledge base in this reference list.

</td></tr><tr><td>

Category

</td><td>

Classification of the knowledge article.

</td></tr><tr><td>

Short description

</td><td>

Brief description of the incident resolution that is used as the knowledge article title.

</td></tr><tr><td>

Article body

</td><td>

Content of the knowledge article that describes any procedures, challenges, and solutions for the incident.

</td></tr><tr><td>

Valid to

</td><td>

Date that the knowledge article is valid until.

</td></tr></tbody>
</table>5.  Select **Save**.

    The knowledge article is saved as a draft and attached to the parent OT incident.

6.  Select **Publish**.


## Result

The knowledge article is now published in your OT knowledge base.

**Note:** If you set the **Publish workflow** field in your OT knowledge base to **Knowledge - Approval Publish**, the article must be approved before being published.

**Parent Topic:**[Using Operational Technology Knowledge Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/operational-technology-knowledge-management/using-operational-technology-knowledge-management.md)