Configuring Recommended Actions for Operational Technology Service Management \(OTSM\)

---
title: Configuring Recommended Actions for Operational Technology Service Management \(OTSM\)
description: Enable a user working on the relevant recommendations provided by Recommended Actions for Operational Technology Service Management \(OTSM\)
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/operational-technology/recommended-actions-for-otsm/configuring-recommended-actions-otsm.html
release: australia
product: Recommended Actions for OTSM
classification: recommended-actions-for-otsm
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Recommended Actions for OTSM, Operational Technology]
---

# Configuring Recommended Actions for Operational Technology Service Management \(OTSM\)

Enable a user working on the relevant recommendations provided by Recommended Actions for Operational Technology Service Management \(OTSM\)

Recommended Actions for OTSM is provided as a new feature for the Operational Technology Incident Management application.

-   **[Set up Recommended Actions for Operational Technology Service Management \(OTSM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/recommended-actions-for-otsm/set-up-recommended-actions-for-otsm.md)**  
Set up recommended actions to display relevant recommendations in the Industrial Workspace.
-   **[Configure AI Search for Operational Technology Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/recommended-actions-for-otsm/configure-ai-search-otsm.md)**  
Configure AI Search for Recommended Actions for Operational Technology Service Management \(OTSM\) to enable intelligent query features that help you quickly find the answers you need for OT incidents.

**Parent Topic:**[Recommended Actions for Operational Technology Service Management \(OTSM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/recommended-actions-for-otsm/recommended-actions-for-otsm.md)