Apply Recommended Actions to your Operational Technology incidents

task australia Updated Sep 10, 2026 1 min read use-recommended-actions-ot-incidents.md

Apply Recommended Actions to your Operational Technology (OT) incidents to display relevant actions to users based on the context of an OT incident record.

Before you begin

Role required: sn_ot_incident_write

Note: You can only view the recommended actions for an OT incident when the OT incident is related to a site that you have access to, or the incident isn't in a Closed or Canceled state.

About this task

You can use the Recommendations panel and AI search when viewing an OT incident record to view and select relevant actions related to your incident.

For more information about Recommended Actions, see Using the Recommended Actions application.

Procedure

Navigate to All > Industrial Workspace.
Open the Industrial Workspace list view.
In the OT Incidents list module, select one of the available lists.
Open the incident record that you want to review the recommended actions for.
Select the Recommended Actions ([Omitted image "recommendations-icon.png"] Alt text: Recommended Actions icon) icon.
In the Recommendations panel, review and select the recommended actions.

Parent Topic:Using Recommended Actions for Operational Technology Service Management (OTSM)

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---
title: Apply Recommended Actions to your Operational Technology incidents
description: Apply Recommended Actions to your Operational Technology \(OT\) incidents to display relevant actions to users based on the context of an OT incident record.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/operational-technology/recommended-actions-for-otsm/use-recommended-actions-ot-incidents.html
release: australia
product: Recommended Actions for OTSM
classification: recommended-actions-for-otsm
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use, Recommended Actions for OTSM, Operational Technology]
---

# Apply Recommended Actions to your Operational Technology incidents

Apply Recommended Actions to your Operational Technology \(OT\) incidents to display relevant actions to users based on the context of an OT incident record.

## Before you begin

Role required: sn\_ot\_incident\_write

**Note:** You can only view the recommended actions for an OT incident when the OT incident is related to a site that you have access to, or the incident isn't in a **Closed** or **Canceled** state.

## About this task

You can use the Recommendations panel and AI search when viewing an OT incident record to view and select relevant actions related to your incident.

For more information about Recommended Actions, see [Using the Recommended Actions application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/ra-csm-using-recommended-actions.md).

## Procedure

1. Navigate to **All** &gt; **Industrial Workspace**.

2. Open the Industrial Workspace list view.

3. In the OT Incidents list module, select one of the available lists.

4. Open the incident record that you want to review the recommended actions for.

5. Select the **Recommended Actions** \(\[Omitted image "recommendations-icon.png"\] Alt text: Recommended Actions icon\) icon.

6. In the **Recommendations** panel, review and select the recommended actions.

**Parent Topic:**[Using Recommended Actions for Operational Technology Service Management \(OTSM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/recommended-actions-for-otsm/using-recommended-actions-otsm.md)