Force a password reset

---
title: Force a password reset
description: Force a user to reset their password.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/operational-technology/reset-users-password.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Users page, Use the Console pages, Discovery Console for OT, Operational Technology Native Discovery components, Operational Technology Discovery, Operational Technology]
---

# Force a password reset

Force a user to reset their password.

## Before you begin

Role required: admin

## About this task

An administrator can force another user to change their password the next time that user logs on to the Console.

## Procedure

1.  In the Console, navigate to the Users page.

2.  You can force a user to change their password by clicking on the green key.

3.  Refresh the page.

    The green key changes color to an orange key with backwards slash through it. This means the user needs to change their password the next time they log in. The key image does not display once the user changes their password and logs back in.

    \[Omitted image "password-keys.png"\] Alt text: User keys

    The next time the user logs into the console, the **Change Password** window opens.

    \[Omitted image "change-password-resized.png"\] Alt text: Change Password window

4.  Enter a new password and then enter it again to confirm it.

    For guidance, the Change Password window displays the Password Strength.

5.  Select **Change Password**.


**Parent Topic:**[Users page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/users-page.md)