Contextualize an external document

---
title: Contextualize an external document
description: With the AI Enhanced Recommended Actions for Operational Technology Service Management \(OTSM\), contextualize an external document to get an explanation of why the document is relevant to an Operational Technology \(OT\) incident.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/operational-technology/use-ai-enhanced-ra-otsm.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use, AI Enhanced Recommended Actions for OTSM, Operational Technology]
---

# Contextualize an external document

With the AI Enhanced Recommended Actions for Operational Technology Service Management \(OTSM\), contextualize an external document to get an explanation of why the document is relevant to an Operational Technology \(OT\) incident.

## Before you begin

Role required: sn\_ot\_incident\_write

## Procedure

1.  Navigate to **All** > **Industrial Workspace**.

2.  Open the Industrial Workspace list view.

3.  In the OT Incidents list module, select one of the available lists.

4.  Open the incident record that you want to view the recommended actions for.

5.  In the Recommendations panel, select the **Suggested actions** tab to view the suggested action search results for your OT incident.

6.  To view why the document was selected, select the **Contextualize document** UI action.

    A summary appears that explains why the selected document is relevant to your OT incident.


**Parent Topic:**[Using AI Enhanced Recommended Actions for Operational Technology Service Management \(OTSM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/operational-technology/using-ai-enhanced-ra-otsm.md)